At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

We are seeking for System Analyst to join our dynamic team in Dubai. The role involves functioning as a technical specialist with sound technical knowledge on various systems. The analyst will actively participate in projects, solutions, and other initiatives involving system impact analysis, technical design, development, testing, and system commissioning.

Join us in co-creating the future of RAKBANK!

What You will Do:

• Provide implementation services for new systems and internal administration systems in liaison with vendors.
• Support POS-related applications and resolve issues.
• Upgrade application systems as required.
• Ensure high-quality, efficient system implementation services and deployment to system users.
• Coordinate with Help Desk and Systems Support for resolving problems requiring system integration team intervention.
• Coordinate with Data Centre controllers to implement IT procedures for new systems or system enhancements.
• Work closely with key stakeholders to deliver projects and solutions.
• Collaborate with product vendors to analyze change requests, review system design, and ensure compliance with technology architecture standards.
• Provide support for system and performance management, application security vulnerability management, and control, as well as software release management.
• Plan and commission production system implementation.
• Represent IT during technical discussions inside and outside the organization.
• Assist management in identifying, evaluating, selecting, and procuring the latest products and technology to enhance service quality and availability.
• Ensure that disaster recovery considerations are addressed in all new system implementations.
• Ensure that operational risk and information security considerations, particularly ISO27001 standards, are addressed in all new system implementations.

Core Responsibilities:

• Partner with key stakeholders to analyse business processes and customer needs.
• Analyse the impact of customizations when applying patches and bug fixes.
• Research new releases/updates to optimize business processes.
• Perform fit/gap analysis and assist functional owners in developing functional specifications.
• Work with functional owners to create business workflows and identify solutions to meet needs.
• Collaborate with technical developers to provide production support, create reports, queries, and workflows.
• Coordinate technical resources to troubleshoot issues and support functional testing cycles, defect tracking, and resolutions.
• Develop and maintain documentation on requirements, functional specifications, testing procedures, and configurations.
• Monitor ongoing operations and perform activities to assist with performance tuning and troubleshooting of application issues.
• Perform other duties as assigned, including troubleshooting, analyzing, and resolving system issues.
• Work with business teams to understand business needs and document business requirements.
• Conduct analysis and design sessions, providing solution documentation.
• Support deployment to the production environment.
• Analyse and create process models to portray workflows and technical requirements fulfilled by existing and proposed software.
• Create context flow diagrams, use case diagrams, activity diagrams, business process flow diagrams, mock-ups, and workflows.
• Define technical architecture and create data mapping documents.
• Gather functional and non-functional requirements through requirement elicitation meetings.
• Perform root cause analysis, identify bottlenecks in processes, and recommend solutions.
• Participate in cross-functional process re-engineering sessions and continuous improvement efforts.

What you will Bring:

• Bachelor's degree in computer science, information technology, or a related field
• Minimum of 3-5 years of experience as a system analyst or in a related role, with a proven track record of successfully analysing and implementing complex systems.
• Serve as the ERP subject matter expert with detailed system functionality knowledge.
• Strong written and verbal communication skills, including technical writing skills.
• Demonstrated ability to actively listen, identify problems or needs, and translate them into requirements that can be turned into solutions.

• Pay for performance culture (Competitive and performance-linked compensation)
• Diverse workforce and inclusive culture
• Career development and growth opportunities by design
• Work with the best minds in the field
• Get opportunities to bring your whole self to the organization and perform to your best.