Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Become a trusted advisor of our Qantas Tech Team
• Join an amazing team that supports incident response and customer IT related queries
• Permanent role based at our Mascot Head Office.

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.  

The IT Specialist plays a key role in the IT model, responsible for the day-to-day management of the Workplace Technology services provided to employees. This entails support across multiple platforms, functions and service partners.  

This role reports directly into the Service Delivery Lead and will work with internal and external teams to continually optimise the service delivered by understanding through data issues, problems and opportunities for delivering a service that exceeds our employee experience.

The focus of this IT Specialist role is Group Executive Support, responsible for the end-to-end delivery, management and coordination of providing support to Qantas Group Leadership and Executive Leadership Teams. The IT Special provides support for Qantas Group main premises in Sydney, Melbourne, Brisbane, Perth and remote support for all other locations and may be dispatched to provide onsite support as necessary.

What you will be doing

• An IT Specialist is based in Sydney to provide an exceptional level of technical and customer focused to Qantas Group Leadership and Executive Leadership Team members.
• An IT Specialist will resolve incidents and fulfill service requests for Qantas Group Leadership Team members:
  • in any of Qantas Group Site using EUC provided devices
  • in any of Qantas Group Site using BYOD devices
  • whilst working remotely using the remote access services
  • relating to any EUC Software
  • in their home office: remote and/or desk side support
  • interstate and international locations whilst on Qantas Group business trip – remote and, where practicable, desk side support
• An IT Specialist will resolve incidents and fulfill service requests for Qantas Group Executive Leadership Team members:
  • in Qantas Group offices; including remote and desk side support
  • in Qantas Group home offices through remote support
  • interstate and international locations whilst on Qantas Group business trip – remote and, where practicable, desk side support.

What you will bring

• Bachelor’s degree in information technology
• Experience in Administration and updating of IT systems e.g. Active Directory, Microsoft System Centre Configuration
• Manager, Azure, Office 365 Administration
• 2 - 5 year's experience in large corporate & IT environment
• Good Team work and collaboration skills
• Good interpersonal skills and relationship building skills.
• Solid problem-solving ability with an emerging ability to cut-through complexity, and an ability to think creatively at a tactical level with a keen attention to detail.
• Strong customer focus

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship. 

Be part of something special and play your part in the Qantas story – get in touch today!

Applications will close by 11th June