Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Be a part a large-scale program of work that has high visibility across the business
• Permanent role based at our Head Office in Mascot 
• Help shape the future of Qantas and deliver exceptional value to our customers  

At Qantas, we’re committed to creating an environment where our people can thrive. We take pride in solving complex challenges together, supporting each other, and delivering safe and reliable operations for our customers. You’ll be part of a team that values initiative, collaboration and continuous improvement.

As a Technical Product Owner, you’ll lead digital transformation at the heart of our frontline operations. You’ll own the technology that empowers our airport and cabin teams, spanning employee‑facing digital interfaces and applications through to the backend systems and integrations that enable seamless operations. Working across multiple squads and vendors, and partnering closely with the Digital team and fellow TPOs within the technology ecosystem, you’ll translate business strategy into clear, outcome‑driven technology roadmaps. These roadmaps will remove friction, streamline operations, and enable our frontline teams to focus on what matters most: delivering an exceptional customer experience. This is a pivotal leadership opportunity to shape how our frontline engages with technology, balancing innovation with operational excellence, and partnering with senior stakeholders to deliver products that are secure, resilient, and built for impact.

You’ll Have

• Strong experience in operational service management
• 5+ years’ experience working in an Agile environment (or equivalent experience)
• Proven ability to apply analytical and critical thinking to solve, or lead the solving of, complex strategic problems at scale
• Expert stakeholder management skills across both business and technical functions
• Strong verbal and written communication skills
• Demonstrated ability to work cross‑functionally and align business unit processes with enterprise-wide processes
• Strong commercial and business acumen, with experience driving tangible commercial outcomes
• Strong people leadership skills and experience
• Proficiency across multiple Agile frameworks, including Scrum, Kanban, Design Thinking, Human‑Centred Design (HCD), and others
• Experience designing and facilitating fit‑for‑purpose workshops that deliver clear, defined outcomes

Why Qantas?   

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.   

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.   
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.    
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.   
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.   

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  

Be a part of something special and play your part in the Qantas story – get in touch today.  

Advertising closes on 23rd April