We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

The Finance Operations Analyst – Refunds and Accounts Receivable supports the Senior Manager Finance Operations in managing and optimising our processes across our Customer Refunds, Accounts Receivable, and Agency Partner Accounts. The role ensures operational accuracy, strong financial control, and continuous improvement across our Finance Operations Team.

Key Responsibilities:

Refunds & Accounts Receivable  

• Oversee the daytoday management of the Customer Refunds and Accounts Receivable Teams, ensuring accuracy, timely processing, and alignment with business policies and regulatory requirements. 
• Manage all aspects of Agency Partner Accounts, including:  
• Prepaid Agent account management, monitoring, and reporting 
• Postpaid credit management, invoicing, collections, and account reconciliation 
• Ensuring partner compliance with financial and contractual obligations. 

Financial Controls & Reconciliation 

• Ensure adherence to financial controls, audit requirements, and compliance frameworks across our Customer Refunds, Accounts Receivable and Agency Account processes. 

Process Improvement & Automation 

• Identify and lead process, system, and automation opportunities to reduce manual handling, improve accuracy, enhance turnaround times, and strengthen finance controls. 
• Partner with our Business Stakeholders and Internal Finance teams to implement and embed new tools, workflows, and process improvements. 

Outsourced Partner Management 

• Work closely with our offshore BPO team in Manila to ensure operational performance, including:  
• SLA achievement and quality control 
• Knowledge management and training support 
• Productivity and workflow optimisation 
• Contribute to continuous improvement initiatives and the broader transformation of Finance Operations. 

Key Skills & Capabilities 

• Experience in Accounts Receivable, Customer Refunds, Credit Management, or similar Finance Operations environments. 
• Strong analytical and reconciliation skills, with the ability to interpret large and complex data sets. 
• Continuous improvement mindset with exposure to process mapping, automation, or workflow optimisation (desirable). 
• Stakeholder management skills, with the ability to partner across Finance, Operations, Technology, and BPO leadership. 
• High attention to detail, strong prioritisation, and a structured approach to problem solving. 
• Ability to lead small teams and influence crossfunctional outcomes. 

Applications close: Tuesday 21 April 2026

Your Life At Jetstar Is Unlike Any Other.

Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters.

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s takeoff together.

We can’t wait to hear from you. Apply now.