Global Delivery Operations Director

About Publicis

Publicis Groupe is a world leader in marketing, communication, and digital business transformation, driven through the alchemy of data, creativity, media, and technology. Our connected platform of companies and capabilities is more than an operational framework. It’s a cultural model we've built to unite our people in a collaborative way of thinking and working. We offer our clients seamless access to the expertise of our 100,000+ people across 100+ countries globally. In Australia, our powerhouse of marketing capabilities stretches across creative, media, digital, production and PR.

Role Objectives: 

The goal of the Global Delivery Operations Director is to activate the Publicis Vision of leveraging data, technology, and talent to convert consumer demand wherever it is expressed, by partnering Hub services with client team and brand opportunities to generate revenue growth and create organizational sustainability through efficiency and scale.  This role will proactively build, maintain, and drive an engagement model and operational process to ensure the successful delivery of requirements from the client team or brand to the dedicated Hub, and delivery of solutions from the Hub to the client team or brand across Publicis Groupe ANZ. 

The main expectation of the Global Delivery Operations Director is to maintain transparency in the process, keep client teams or brands updated on solution progress and/or problems faced by the Hub along with guiding client team or brand expectations.  A successful candidate in this role will have a mix of experience such as business analyst, project manager, capacity planning, operational experience and knowledge of sales, and marketing, in addition to previous experience guiding a Hub or Offshore model.  The Global Delivery Operations Director will need to have a strong aptitude to project manage and multitask, guide multiple stakeholders and must be open to working hours that align/overlap with both the local time zone as well as the various Hub time zones.   

Key Characteristics:

• Commercially minded; able to identify opportunities to grow the Hub through:
• Flexibility to guide and spearhead additional on/offshore Hub models as they develop
• Organised and a proactive person that is comfortable maintaining monthly deliverables and keeping leadership informed of status, wins and problems
• Comfortable communicating scope, guidelines and expectations to Hub peers and brand agency counterparts
• Comfortable working off hours to participate on international calls and with client team or brand deliverables
• Ability to maintain patience in all circumstances and demeanor to review and assess position, then respond/react appropriately
• Collaborative and happy to work as a team toward objectives, and competitive with a desire to do great work and be recognized for it
• Deep seeded attention to change management principles and ability to overcome adoption problems

Accountabilities:

• Ongoing management to create efficiency and effectiveness across process, talent, finance goals.
• Drive and assist agencies as they adapt their structures and processes to better integrate Hub resources within their teams and delivery models.
• Tactically understand Hub services, and have the ability to discuss services and products with confidence
• Confidently interface and drive solution/strategy sessions with Hub leadership, client team and brand leadership, and Operations leadership
• Create full end-to-end process modelling from Hub engagement through solution delivery and measurement
• Build strong relationships with Hub peers and brand agency counterparts build on respect and accountability
• Engage and drive meetings with brands and/or client teams to identify the goals and objectives, expectations of Hub solutions, and be able to translate those discussions into a project plan
• Drive process discovery across multiple inputs and challenge current processes
• Interview stakeholders at execution and middle management levels
• Assess and assess current process for gaps and inefficiencies through effective capacity planning
• Build on business change management concepts and ensure successful adoption of Hub process
• Create and deploy surveys and conduct interviews to measure effectiveness of Hub solution
• Documentation, training, and creation of iterative first-rate practices for Hub model participation on Hub and brand side
• Be the single point of escalation for all parties.

Minimum Qualifications:

• Proven shared service management experience
• 3+ years of proven experience in Change Management and Adoption techniques
• Must have exceptional communication, organization, and time management experience
• Excellent people skills, ability to work with diverse personality types and influence key stakeholders
• Strong problem solving experience with a high attention to detail
• Proven ability to work independently with limited governance and with other department personnel in a very timeline-sensitive work environment
• Demonstrate problem solving and decision making to address complicated issues that have a real impact on business performance
• Strong organization, people, communication, negotiation and follow through experience

What we’ll offer you:

Be a part of one of the world’s most progressive and dynamic modern communications businesses enjoying all the perks that come with our network offering:

• Taking time out – enjoy your Birthday off, additional 5 days leave after 2 years’ service, inclusive leave policies such as Fertility Treatment, Menopause, Flexible Public Holidays, Gender Affirmation and Parental leave.
• Work Your World – our program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Diversity and Inclusion – we care about people showing up as their authentic self. Get involved in one of our Employee Resource Groups to contribute beyond your day to day.
• Wholeself – free access to Sonder, flu vaccinations and regular seminars and events supporting your physical, mental, and financial wellbeing.
• Grow & develop – enjoy extensive L&D opportunities through our online learning platform, Marcel, a Next Gen board, regular internal sessions, Buddy Up (our mentor program), paid study days and access to the MFA and ACA for industry learnings.
• Celebrate – we’re big on celebrating and shouting out about great work. We’ve got informal and regular formal awards, anniversary celebrations and referral bonuses.
• Work, your way – our Publicis Liberté flexible working approach means we value your contribution, not where you’re sitting.
   

At Publicis Groupe we believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.