The Account Supervisor is responsible for the management of specified client relationships (retainer or project based) including account service, project management, and financial accountability for profit contribution. The Account Supervisor also leads the account team on all matters of execution.

Position Responsibilities:

• Flawless execution of clients’ programs and plan tactics and follow-through
• Coordinate with production and creative groups on program development
• Contribute to Strategic Planning and Concept Development
• Proactive thought-leadership across all aspects of the business
• Keep senior management accurately informed and current on all aspects of work activity
• Oversee post-program Evaluation. Quarterly readout on various in-market campaigns. In working with Analytics, evaluate performance, make recommendations towards in-market changes or future testing to expand on learnings
• Team/Staffing account management; Provide leadership, mentorship and management for direct reports, where applicable. Consult with junior team members on strategies, test designs, client mgmt, internal process and procedures
• Manage financial tracking and reporting by assisting account team with monthly job reconciliations and track all costs and time. Monitor and manage the agencies profitability while keeping within the client’s budget
• Weekly client status calls – participate in covering action items, outstanding topics including creative, branding, testing, results, segmentation, objectives, future planning sessions, etc. 
• Work with senior team members on development and management of a profitable business/account plan
• Competitive review – continually evaluate market conditions and provide client with agency POV on how to address
• Serve as the strategic and operational lead in the development and execution of two pillar programs
• At times, lead the development of new concept ideas that enhance Epsilon’s ongoing business efforts with the client and demonstrate the ability to sell in these concepts to the client
• • Creatively and proactively provide solutions to client business issues and challenges
• • Instill a disciplined approach in flawless execution regarding 100% of details at all times.
• • Act as agency ambassador internally and externally
• • Provide leadership with respect to the Epsilon culture
• (and such other duties and responsibilities that may be assigned from time to time)

Requirements:

• Direct mail marketing or similar experience required
• Automotive Marketing experience preferred
• Digital Marketing experience a plus
• Experience creating, overseeing, and analyzing successful program strategies required
• College Degree preferred
• Minimum of 5-7 years client service with a direct marketing services agency is preferred.
• Ability to work autonomously and in a fast-paced environment
• The ability to interface and communicate with the client
• The ability to meet or exceed client expectations in the area of account management
• Should have high standards, a strong work ethic and be able to function autonomously, while retaining team membership and spirit.
• PC proficient, including familiarity with the Microsoft Office Suite but especially skilled in Excel and PowerPoint
• Excellent written, verbal and interpersonal communication skills
• Impeccable attention to detail, follow-through and ability to multi-task efficiently and accurately
• Ability to solve practical problems, applying analytical reasoning
• Ability to work well under pressure
• Ability to work additional hours when needed

Epsilon at Our CORE  

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.  For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.    

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:  

• Act with integrity. We are transparent and have the courage to do the right thing. 
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. 
• Innovate with purpose. We shape the market with big ideas that drive big outcomes. 
• Respect all voices. We embrace differences and foster a culture of connection and belonging. 
• Empower with accountability. We trust each other to own and deliver on common goals. 

Because You Matter 

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following:  

• Time to Recharge: Flexible time off (FTO), 14 paid holidays 
• Time to Recover: Paid sick time  
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance  
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling  

Epsilon benefits are subject to eligibility requirements and other terms.  

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

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