Upskilling Social Media Analyst

  • Full-time

Company Description

Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. 

In LATAM, we are over 1,700 passionate employees that love to push boundaries and drive innovative solutions. If you are a risk-taker and love to develop intrepid ideas, PGD is the place for you. 

We Move People, and People Move Us!

Job Description

The Social Media Analyst gives brands a presence in the world of social networks to achieve recognition, interactions or sales, as well as: 

  • Analyzes market trends through social media.
  • Reports on different communities and profiles.
  • Evaluates and proposes improvements for the social media strategy.
  • Monitors and collects information on: brand, products, competition and sector.
  • Evaluates social media campaigns.
  • Plans and improves measurement practices per project.
  • Classifies customer inquiries to improve technical support systems.
  • Designs monitoring tools and metrics.
  • Analyzes online reputation.
  • Evaluates the quality of customer service in social media.
  • Performs sector analysis and comparisons with competitors.
  • Measures and analyzes recommendation processes.


  • Bachelor's Degree in Marketing, Advertising, Communication, Business, or any related field
  • English B2+ or above  - Advanced: Verbal and Written Communication & Presentation Skills (Excluyent)
  • +6 months / 1 year of experience in social media platforms (Meta, Google, TikTok, X, Snapchat, LinkedIn, Pinterest, etc)
  • Attention to detail
  • Excel: Intermediate level

Additional Information


  • Employee engagement
  • 100% Work from home
  • Technical trainings, soft skills development, technical certification, access to online libraries and e-learning platforms
  • Find your path program
  • You will have a coach that supports and helps you grow
  • Level up program