When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified™. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.

At Epsilon, we run on our people’s ideas. It’s how we solve problems and exceed expectations. Our team is now growing, and we are on the lookout for talented individuals who always raise the bar by constantly challenging themselves and are experts in building customized solutions in the digital marketing space.

So, are you someone who wants to be at the forefront of data, tech and creative confluence? Do you think courageously, take risks, and like forging new paths? Then you could be exactly who we are looking for.

The Operation Command center team is Core team for first point of contact for facility, vendor, application and infrastructure issues. Our responsible is rapid response and 24x7 coverage for proactive notifications, escalations, and internal bridges for service impacts. OCC team Supports off hour’s administration of support queues for multiple client and application teams. Our team perform basic administration and system test tasks during scheduled change control windows.  OCC team established monthly review with client, application, and platform teams for metrics review and service improvements. Our team Alignment with Service Desk for routing of ServiceNow incident management

What you’ll do:

• Monitor all operational events, alarms, and incidents and escalate as per the agreed process.
• Maintains operational logs and journals on all events, reported issues, warnings, alerts and alarms, recording and classifying all messages.
• Maintains operational documentation, processes, management, and diagnostic tools, ensuring that services are maintained at the agreed levels.
• Manage all incidents to include initial troubleshooting, conference bridge and timeline.
• Ensure that maintenance tasks are completed as per procedural documentation for scheduled BAU tasks and client specific infrastructure.

• 4 Year bachelor’s degree in engineering or 3 years of Degree on any streamline
• Good communication, interpersonal, and analytical skills.
• Flexible and adaptive to learning new Technology
• Volunteering experience
• Skills in extracurricular activities
• Creative with your problem-solving skills
• Knowledge of IT Service Management, Datacenter, basic Operating system Windows or Linux and Networking concepts.   
• Knowledge of MS Office
• IT experience 1 to 2 years
• Readiness to work in 24x7 Shifts