As the Human Experience Company, we are a global media agency that believes in the alchemy of people and technology to create experiences people love and actions brands need. It’s in our DNA. We’re powered by the strength of our innovative, driven and, intelligent people who are deeply passionate about achieving best-in-class results on behalf of our clients –some of the world’s leading marketers.

We value you and the work you do. We work hard, but also enjoy scores of perks rooted in our legacy of having one of the strongest agency cultures. Our top-notch health insurance plans and paid time off allow you much-needed time to recharge and achieve the work-life balance you need to bring your absolute best self to work.

Macro Tasks

• Project management
• Process improvements
• Best practice sharing
• Quality assurance
• Reporting & Compliance
• Supervise 1-4 Sr. Associates & 1-2 Supervisors

Daily Tasks

• Work hand-in-hand with Associate Director and Director on team roles and responsibilities, and prioritizing key projects across the team
• Manage Associate/Supervisor workload
• Lead Associate/Supervisor career development via teaching tasks and coaching skills
• Interface and build bridges with Business leadership and support in a constantly changing environment
• Lead large-scale projects and cross-functional teams, including projects outside of assigned responsibilities
• Track key project milestones, anticipate challenges, and raise the appropriate flags to ensure timely execution of deliverables
• Accurately track large volumes of data with a high level of detail and coordination
• Drive compliance and champion change management of new ways of working across teams
• Manage timely status updates with multiple internal and external stakeholders
• Assist in scope of work management and tracking, and become fully versed in very complex scope and contractual arrangements
• Manage billing process for pass through costs and agency fees
• Track agency fee invoices and agency revenue
• Project manage the legal review of third party/vendor contracts
• Track non-billable third party payments
• Ensure timeliness and accuracy with ability to problem-solve as complexities arise
• Create training materials to document processes and instill best practices across Operations teams
• Provide feedback for process improvement and lessons learned as related to assigned tasks
• Exercise discretion when presented with sensitive and/or confidential information (e.g. financial information, personnel information, etc.)
• Compile, or guide team members in compiling, client-specific reporting (e.g. Media Budget Management reports, BCA Summary Approvals, Year End Accruals)
• Offer administrative support, training and trouble-shooting for Media Tools and other agency systems
• Participate in and/or lead team meetings

• Able to balance numerous, simultaneous work streams
• Aligned with taking the time to teach others how to do something vs. doing it for them
• Motivated to ensure a competent team, who has fun while achieving accomplishments
• Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.
• Good at building relationships – a creative problem solver, a customer service expert, a great team player.
• A strong communicator – able to write clearly, speak professionally, and translate data analysis into insights that can be acted upon by strategists, planners, and buyers alike.
• Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.
• Bachelor’s Degree, preferably with a concentration in Finance, Business, Advertising, Marketing, Communications, or related.
• Ideal candidate has media or advertising agency experience and understands the inner workings of the agency model
• Minimum of 8 years of experience in operations or project management
• Proficiency in making progress/completing work, even with overlapping deadlines
• An individual who equally cares about his/her own career as well as the Sup/Associates
• The ability to rock the Microsoft Office suite, particularly XLS and PPT (where filtering, pivoting, and charts and graphs building are key)
• Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science.
• Experience developing and presenting your thoughts and ideas.
• Brave voices who will suggest new ideas and challenge the status quo, but can also help carry out the smart ideas of others.
• Someone who likes to thrive on a team, yet can also meet tight deadlines on independent assignments.
• A team player who enjoys learning, and is willing to lean in to new opportunitie.

All your information will be kept confidential according to EEO guidelines.