Senior Product Manager | Financial Services
- Full-time
Company Description
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.
Job Description
As a Product Manager at Publicis Sapient, you will collaborate with clients undertaking major Digital Business Transformation (DBT) engagements to understand their business, end-customer needs, and then constantly deliver value with fast increment cycles. You will serve as an Agile Product Manager/proxyby becoming the client's trusted advisor inleading the overall vision, strategy, roadmap, and prioritization for specific digital products.
This role is an excellent opportunity for someone who would like to join an international global organization with a 'start-up' mentality. We highly value Openness, Collaboration, Learning Mindset, and partnering with our clients to drive a Positive Outcome.
Your Impact
- Partner with the client(s), strategists, experience leads, and architects to frame business goals and value pools from which we can shape product propositions that provide transformative business outcomes and customer experience
- Gather requirement and documentation as well as end to end feature ownership
- Develop product vision, strategy, market/user research, by keeping the customer at the center of everything we do while using design thinking tools
- Represent client in ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options
- Develop solution hypotheses iteratively, based on user research, and industry and market trend analysis
- Establish customer journey mapping to guide product development; then validate that learning with user testing
- Translate product vision into a roadmap containing well-defined, prioritized features that will realize the product vision and value
- Validate and present the business case to the C–level executives and lead business reviews to ensure the team prioritizes the right features
- Serve as a voice of the customer among the cross-functional team, always understanding the customer needs
- Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes
- Collaborate with product owners, solution managers, and cross-functional product managers, to ensure alignment towards the same program increment (PI) objectives
- Collaborate with system architects to envision and prioritize system enablers
- Represent Financial Services industry best practice and market trends to assist the client in maintaining competitive advantage
- Build and maintain a trusting relationship with the client, teams, and vendors; develop influence without authority
Qualifications
10+ years’ experience in delivering complex business or technology solutions, from solution design to end-to-end implementation in Banking or Fintech
Exposure to change transformation, product management practices, and modern ways of working
Demonstrated success creating digital products vision, strategy, experience, and enterprise solutions and services - from ideation to launch, including engineering and operational quality
Deeply rooted in Agile, Lean, and continuous delivery principles that maximize the flow of value with a passion to extend this understanding throughout the organization
Masterfully apply Lean-Agile practices and frameworks
Industry knowledge and expertise within the Financial Services industry
Proficiency in English and Thai languages with an understanding of Thai culture & business ethics
Practice in workshop facilitation to cultivate the ideation
Experience working with a multi-disciplinary team on customer-focused products and services
Proven ability in collaborating and leading Program Increment (PI) cycles
Proven ability to prioritize multiple demands and obtain buy-in from stakeholders
Ability to define financials, ROI, KPIs, and forecasts, with success leveraging data to make decisions about product feature increments
Proven track record of working with senior client stakeholders and diverse teams as a servant leader and steward of economic and customer value
Mastery in leading change and inspire others to change behaviors
An influencer in continuous learning and innovation
Set Yourself Apart With:
Strong knowledge in Financial Services (Banking) industry and evolving trends
Technical business analysis experience in consulting and digital transformation solutions
Certified SAFe Product Owner/Product Manager designation
Certified Agile Product Manager designation
Additional Information
Benefits of working here:
- At the forefront of digital transformation
“Plugged” into a truly global organization with a start-up mindset
Career growth and training opportunities
A collaborative, agile, and diverse regional team
Comprehensive insurance and medical benefits