Nestled in the heart of the Essex countryside, The Spa at Potters Resorts Five Lakes offers a serene and luxurious escape within our all-inclusive resort.  

As part of the Potters Resorts family—renowned for delivering exceptional guest experiences—our spa is a haven of relaxation, rejuvenation, and wellness. With a range of high-quality treatments and premium products we pride ourselves on creating a tranquil environment where both guests and team members can thrive. 

Join our passionate spa team and become part of a supportive and friendly workplace dedicated to delivering outstanding service and unforgettable moments. 

Are you passionate about wellness, great with people, and ready to lead from the front? We’re looking for a commercially focused Spa Reception & Revenue Coordinator to help deliver outstanding guest experiences and support the smooth day-to-day running of our busy Spa reception, whilst supporting the Spa Manager with driving financial performance.  

Key Responsibilities: 

As the face of the Spa, you’ll: 

• Welcome and support guests with warmth and professionalism, ensuring the Spa Reception is organised and guest-ready at all times 

• Take responsibility for the reception area, managing bookings, therapist schedules, and ensuring system accuracy to maximise appointment availability and therapist utilisation 

• Lead and motivate the reception and spa team in collaboration with the Spa Manager 

• Collaborate with the Spa Manager to create and execute marketing campaigns that drive sales and promote spa treatments, packages, and retail products 

• Support the Spa Manager with training the Spa team in upselling techniques for treatments and products to drive Spa revenue 

• Support the implementation of loyalty schemes, referrals and targeted guest offers to increase treatment bookings and drive Spa revenue 

• Proactively handle guest feedback with care and efficiency, resolving any issues promptly and professionally 

• Manage stock levels, maintain accurate reports, and ensure compliance with data protection, health & safety and operational standards 

• Occasionally deliver treatments 

Hours:  This is a full time position and will regularly involved working weekends and bank holidays on a rotational basis

Salary:  Circa £31,000 depending on experience

• Experience in a guest-facing leadership role, ideally within a spa 
• Level 3 beauty qualification 
• Confident use of spa booking software and reporting tools 
• Strong organisational, communication, and multitasking skills 
• A flair for sales, marketing ideas, and promotional creativity 
• A positive, self-starting attitude with a passion for wellness

Are You Ready to Shine in Hospitality?

At Potters Resorts Five Lakes, we're not just looking for employees – we're seeking stars who will help us maintain our status as the UK's Number One Fully Inclusive resort. 

Why Choose Potters Resorts Five Lakes?

• 🌟 Be part of an award-winning, newly expanded resort
• 💼 Excellent career growth and personal development opportunities
• 🍔 Free Meals when working
• 🏋️‍♀️ Free access to our state-of-the-art gym and leisure facilities
• 💰 Competitive pay rates based on age and experience
• 🎓 Continuous training through our Potters Academy
• 🏆 Regular team recognition, awards, and treat days
• 🤗 A genuinely enjoyable place to work 

This is a great opportunity to blend leadership with guest interaction in a vibrant spa environment. You’ll work as part of a passionate team, helping create memorable, relaxing experiences for our guests every day. 

#INDMPFIVE

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.