Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. 

The vision for our single corporate services is to:

• Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.   
• Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.  
• Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.  
• Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations. 
• Improve learning and development opportunities and sharing best practice, upskilling both Trusts.  
• Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.  
• Build resilience for individuals and our teams. 

The single corporate service is delivered across both organisation.  You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only.

NHS Band 3:  - £25,760 - £27,476 per annum (effective date 1st April 2026)

Contract Type: Permanent

Full time hours: 37.5 per week

At PHU, we take great pride in our achievements. Our Trust is committed to delivering exceptional patient care and experience. Following our Single Corporate Service restructure we have an opportunity as a Overseas Visitors and Income Officer to join the Overseas Visitors Administration Division

In this role, you will be responsible for identifying non-entitled overseas visitors and ensuring that appropriate charges are applied accurately. You must have the ability to prioritise conflicting workloads and possess a thorough understanding of Department of Health and Social Care guidelines regarding the treatment of non-entitled patients. Additionally, you will need to stay informed about current legislation from the Department of Health and Social Care and Immigration Authorities, ensuring that such regulations are implemented appropriately.

This position allows you to utilise your existing skills and NHS experience in another administrative capacity. While prior experience in NHS or Overseas Visitors Administration is advantageous, it is not essential. We are looking for you to be friendly, adaptable, and possess excellent communication skills, as these will be vital in your daily interactions with patients and the team.

We will be able to provide you with full training on appointment.

Key Working Relationships:

Internal Working Relationships:

• NHS Overseas Visitors Supervisor/ Credit Controller
• NHS Patients
• Consultants
• Secretaries
• Finance Department
• Legal Department

External Working Relationships:

• UK Border Agency
• Department of Health
• Department of Work and Pensions
• General Public
• Insurance Companies (Domestic & International)
• Embassies
• Patient’s Relatives
• Solicitor’s firms
• County Courts

For more information, please see attached Job description.

Essential:

• Good general education including GCSE Maths and English.
• NVQ 3 in business / administration OR equivalent level of knowledge and experience.

Desirable:

• NVQ 3 in Customer Services or equivalent experience.

Experience:

Essential:

• Understanding of office practices and procedures.
• Attention to Detail.
• Proficient in the use of Microsoft Office programmes, Excel, Word, Outlook and the use of the internet.
• Accurate numerical data entry skills.
• Accurate typing skills, grammar and spelling.
• Excellent, accurate record keeping.
• Understand relevant financial information.
• Previous experience working in a team.

Desirable:

• Proven experience of working practices in an acute NHS Trust.

Skills and Knowledge:

Essential:

• Well organised using systematic approach.
• Ability to understand policy documents in collaboration with seniors.
• An excellent level of comprehension, to enable effective communication often involving sensitive information.
• Diplomacy and tact when dealing with difficult situations.
• Must have high degree of empathy, patience and sensitivity towards patients and staff. Post holder may be exposed to situations involving clinical trauma or financial distress and the ability to overcome barriers. Ability to operate in a business environment.
• Ability to understand core issues and ability to make effective decisions.
• Ability to deal with sensitive situations.

Desirable:

• Knowledge of medical terminology.
• Knowledge of Patient Administration computer systems.

This role is primarily on-site; however, employees may be permitted to work from home 1 or 2 days a week based on staffing levels and job requirements. As such, hybrid working is not permanently guaranteed.

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.