Our vision for Single Corporate Services  
Isle of Wight NHS Trust (IWT) and Portsmouth Hospitals University NHS Trust (PHU) have a shared vision of a single corporate service across our two organisations, supported by a single set of identical systems and processes, under joint leadership, to drive significant efficiencies, improve employee experience, and return time to patient care. 

This vacancy is part of the Single Corporate Services Division.

Why are we changing the way we deliver Corporate Services? 
Working as a partnership, both IWT and PHU have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The creation of a single corporate service is essential for us to support our clinical and operational services, and our wider transformation programme. 

The vision for our single corporate services is to:

• Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.   
• Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.  
• Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.  
• Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations. 
• Improve learning and development opportunities and sharing best practice, upskilling both Trusts.  
• Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.  
• Build resilience for individuals and our teams. 

The single corporate service is delivered across both organisation.  You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

Single Corporate Service Summary 

NHS Band 6: Salary £38,682 - £46,580 per annum

Hours: 37.5 per week 

Contract Type: Permanent

We have a fantastic opportunity to join our team as an Improvement Facilitator, working with colleagues from across the organisations to improve the way that we work and enable the provision of excellent care to our patients.

Main duties of the job

• Work across the organisation to support the delivery of improvement and transformational change activities, programmes and projects in line with the Trust’ strategic priorities.
• Provide direct expert improvement coaching and facilitation to programme teams and to multi-disciplinary teams to deliver excellent services to their patients and carers.
• Support the design, co-ordination and facilitation of rapid improvement events, providing a structured approach to value stream mapping, problem solving, creative/design thinking, iterative testing and evaluation of solutions and practical implementation into operational services.
• Provide front-line improvement coaching to support operational teams to reach high standards of daily continuous improvement.
• Support front-line teams to communicate effectively through improvement huddles, supporting the processes and behaviours that enforce continuous improvement.

You will be an excellent relationship builder, able to work with multiple, varied stakeholders and coach people to continuously improve how they work.  Whilst being able to work across both Portsmouth Trust and Isle of Wight Trust it is anticipated that they will need to be on-site at QAH at least 3 days per week.

The Improvement Facilitator will be enthusiastic and passionate about helping people and teams to improve how they work.  They will be confident when dealing with data to assist colleagues to prioritise where their efforts can deliver the largest impact.  A natural people person, they will be able to engage effectively with colleagues, building a rapport and trust so that others see them as someone they can rely on to help them achieve their best. In practice, this involves:

• Teaching staff about Improvement tools, techniques and methodologies
• Working alongside colleagues, acting as the Improvement expert, coaching staff to continuously improve
• Developing and embedding improvement huddles in frontline services
• Providing insight through ‘go and see’ to aid understanding of problems

For full details of this role, please refer to the enclosed Job Description

Qualifications

Essential

• Degree Level or equivalent experience.
• Completion of QI awareness level training or equivalent level of knowledge/experience.
• Evidence of additional on-going training and development in-line with the specific requirements of this role.

Desirable

• Improvement training/education at foundation level or equivalent experience (e.g. Lean Yellow Belt, QSIR Fundamentals, IHI Model for Improvement, PHUT Advanced Improvement Leader training).
• Degree in a health-related subject or equivalent experience working in a healthcare setting.

Experience

Essential

• Experience of improving workplace processes and ways of working.
• Experience of coaching or facilitating others to improve and develop.
• Experience of co-ordinating a project / programme / workstream with delivery of outputs to required time, quality and cost.
• Experience in presenting to groups and facilitating workshops, meetings and engagement sessions.
• Experience of working in a multi-disciplinary environment/complex organisation.

 Desirable

• Experience of working successfully with colleagues/service leads/managers in continuous improvement and service re-design.
• Experience in delivering training.
• Experience of using NHS information, benchmarking data and hospital information systems.

Knowledge

Essential

• Ability to plan, manage and implement work activities in a time constrained environment.
• Good analytical and problem solving skills.
• Ability to gather data, compile information logically and prepare draft reports.
• Skills in using and developing improvement documentation/standard work.
• Strong interpersonal skills and ability to work effectively with staff at all levels in the Trust.
• Effective communication skills, both orally and in writing.

Desirable

• Evidence of influencing skills in complex and highly contentious situations.
• Able to present with confidence to a variety of audiences.
• Good IT skills with experience of using Excel for analysing and producing data, collating PowerPoint presentations, Word for producing professional briefing documents and Visio for process-mapping

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.