PT Services (Delaware) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents the Playtech Live product, and our studios feature hundreds of state-of-the-art cameras broadcasting in premium HD quality, offering the fastest streaming and highest uptime in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world, and you have an opportunity to join our international team in Bensalem, PA!

Are you ready to lead the next generation of online entertainment? As an I-Gaming Pit Boss, you are the heartbeat of our live streaming studio. You will oversee live game operations, ensuring that our Live Dealers and Shufflers deliver a professional, engaging, and high-energy experience to players across the country. You’ll be the first line of defense for technical troubleshooting, regulatory compliance, and guest satisfaction in a fast-paced, digital environment.

Key Responsibilities

• Operational Oversight: Supervise Live Dealers and Shufflers to ensure total compliance with Multi-State Gaming Commission regulations (NJ, DE, PA, WV) and internal policies.
• Quality Control: Promptly correct dealer/shuffler errors and step in to assist with game presentation or shuffling when necessary.
• Technical Troubleshooting: Monitor and resolve studio technical disruptions immediately to minimize downtime, adhering to strict gaming regulations.
• Performance Mastery: Maintain a comprehensive understanding of all company-offered games and collaborate with management to test new applications and studio features.
• Guest Relations: Act as the escalation point for player complaints via chat, resolving conflicts professionally while upholding Playtech’s high service standards.
• Reporting & Administration: Support the Site Manager with daily operational tasks and ensure all gaming reports are accurate and policy-compliant.
• Leadership: Foster a positive, orderly work environment and lead communication/conflict resolution between licensees and players.

Qualifications & Requirements

• Age/Legal: Must be 21 years of age or older.
• Licensing: Ability to obtain and maintain a Pennsylvania Gaming License and a West Virginia Casino Employee Registration.
• Experience: * Minimum 1 year of Customer Service experience.
• Basic to Intermediate proficiency in Microsoft Excel and MS Office.
• Physical/Technical: * Ability to deal, sort, shuffle, and count cards (requires repetitive hand/arm movement).
• Professional demeanor regarding speech, appearance, and posture on camera.
• Availability: Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Education: High School Diploma or GED required.

Compensation & Benefits

• Base Pay: $24.00 per hour
• Performance Bonus: Up to an additional $3.00 per hour monthly bonus.
• Shift Differential: Extra pay for night shifts.
• Retirement: 401(k) with a 4% company match.
• Paid Time Off: 10 Vacation days, 5 Sick days, and 10 Paid Holidays.
• Health & Wellness: Comprehensive Medical, Dental, and Vision; HSA/FSA; Life Insurance and LTD/STD.

Reasonable Accommodation: If you require assistance during the application process, please contact the Playtech People & Culture Team at [email protected].

Playtech is an equal opportunity employer. We value diversity and provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, gender identity, or protected veteran status.