About Playtech

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a market leader in the gambling and financial trading industries with 7700 employees across 19 countries. Playtech delivers business intelligence-driven gaming software, services, content, and platform technology, making it a leader in the industry. To learn more about Playtech's company culture, visit https://www.playtechpeople.com/.

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech Managed Services is looking for a proactive Customer Service Associate fluent in English and with great communication skills.

Your influential mission. You will...

• Deliver outstanding customer support and customer care to our clients.
• Handle queries of existing customers via chat, e-mail, and/or phone calls (e.g. log-in issues, payments, withdraws, bonuses, responsible gambling, and general terms and conditions).
• Use a professional and friendly approach in assisting with queries.
• Be empowered to resolve any customer issue.
• Follow our company's procedures and keep up with the standards.
• Meet predetermined personal and team targets.
• Keep the job knowledge up to date.

Components for success. You...

• Are fluent in English.
• Are available to work on shifts, including late hours and night shifts.
• Possess experience in online customer support.
• Have strong computer literacy.
• Have excellent communication and multitasking skills.
• Describe yourself as a team player who is open to sharing knowledge and supporting colleagues.
• Have a motivation for achieving preset goals and targets.

Thrive in a culture that values...

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and wellbeing through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

PLAYTECH MANAGED SERVICES

Established in 2007 in Sofia, Bulgaria, Playtech Managed Services has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. We prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.