We are Playtech:

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. 

Playtech partners with and invests in the leading brands in regulated and newly regulated markets to deliver its data-driven gambling technology across the retail and online value chain. Playtech provides its technology on a B2B basis to the industry's leading retail and online operators, land-based casino groups and government-sponsored entities such as lotteries. Playtech directly owns and operates Snaitech, the leading sports betting and gaming company in online and retail in Italy.

Playtech Sports is a subsidiary of Playtech. Playtech Sports builds mobile and desktop applications for sports betting operators and has a proud history and a proven track record with the biggest players in the business. We understand the importance of a good work-life balance and offer flexible work hours and the option to work while commuting or from home when needed. We take our culture seriously and make time for fun, health and charity with a dedicated playroom, frequent social activities and charity events.

Playtech Sports has offices in Malmo, London, Vienna, Bremen, Sofia, Nicosia and Kyiv with 600+ employees.

The Junior Customer Technical Support Officer is responsible for the handling of day-to-day tasks and is considered the 1st level of support for the Customer Technical Support department and acts as the first point of contact between Playtech and our partners.

Your influential mission:

• Acting as the initial point of contact for our customers concerning software and hardware issues.
• Analyzing, troubleshooting, and resolving cases which are logged through our ticketing system or through the phone, and escalating issues to our Service Provider where necessary.
• Providing support and consulting with engineers to determine steps and procedures taken to identify and resolve the problem via LiveChat.
• Investigating and escalating issues and cases to the Customer Technical Support Shift Leaders where necessary.
• Performing ad hoc tasks. 

This role is meant for YOU if YOU:

• Would like to start and develop your career in the Sports betting field.
• Can work on shifts (including weekends, public holidays, and night shifts).
• Have strong computer skills.
• Have relevant experience or knowledge.
• Are fluent in English, both written and verbal.
• Have a customer-oriented mindset.
• Can work effectively in a team environment.
• Problem-solving and communication skills.

Our unique attributes:

• An excellent remuneration package (including attractive salary, 13th salary, annual bonus, Provident Fund, Medical insurance, educational leave and many more).
• We have a professional and motivated team.
• We offer multiple ways to develop yourself.
• We have a work culture that allows flexibility and hybrid working status.
• We have an office where you actually want to work.
• We cherish a diverse work environment.
• We organize company events for all tastes.

All applications will be treated with the strictest confidentiality.

Playtech is an Equal Opportunity Employer hence all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, or physical disability.