Gold Coin Services Singapore Pte Ltd

Established in Singapore in 1953, Gold Coin is a pioneer in animal nutrition and the manufacturing of scientifically balanced animal feed within Asia. Gold Coin today is one of the largest agribusinesses in the Region with 2900 employees across 9 countries. 

With a milling capacity of approximately 2.6 million tonnes per year, Gold Coin offers a wide range of products for both the Livestock and the Aqua industries, including young animals and hatchery feed, premixes, concentrates and compound feed.

In May 2019, Pilmico acquired 100 percent (100%) of the total and outstanding shares in Gold Coin Management Holdings (“Gold Coin”).  Pilmico is the integrated agribusiness and food company of Aboitiz Equity Ventures Inc. (AEV). Comprised of four divisions: Flour, Feeds, Farms, and Trading, Pilmico has been well positioned at the beginning of the value chain.

Gold coins have always symbolized good fortune, lasting value and superior quality. The gold coin analogy has been a guiding force for our Company over the years as we have perfected our recipes and built a strong brand name and reputation as the market leader of premium quality feed.

The System and Solutions Architect Manager is the subject matter expert in Infor M3 ERP System, he/she is responsible to review and enhance the work already undertaken and deliver consistency across the business entities in Gold Coin in methodology and reporting. He/She plays an important role in the software development cycle, gathering requirements and directing the activities of the rest of the design team (internal or external resources).

More specifically this role will not only have considerable experience in systems implementation but will also have a successful record in change management and delivery of systems and reporting to meet Gold Coin requirements for both today and to facilitate future growth.  It is important that the significant capabilities of, and information contained in the Gold Coin ERP system are identified and presented to encourage full utilization by and to the benefit of management and the Company. 

Existing processes and structures to be reviewed and standardized. Close interaction with Gold Coin Management/Department Heads will be essential to determine the formats and delivery of succinct and timely standardized reports throughout the organization. 

It is expected that the incumbent will have a clear focus on automation and elimination of manual intervention throughout the IT/ERP system and ensure the delivery of accurate reports both internal and where appropriate external statements. 

Speed and connectivity for all users across the network must be seamless and without delay. Similarly, related risk management in this area will be a high priority to ensure continuity and maintenance of services across the region.

Additionally, develop and implement Group IT strategies and operational standards according to business needs to be aligned with current and long-term business objectives. Contribute to business planning at the top executive level so that future IT challenges in the areas of ERP and consolidation requirements will be sufficiently flexible and robust to ensure the organizations’ IT strategy can deliver and be aligned with the business requirements and strategies. It is one of the key members of the Gold Coin Digital Transformation Project. 

Gather Functional Requirements from respective key stakeholders and users, to gain a complete sense of internal stakeholders’ expectations and limitations before undertaking a major development project. In this process, the incumbent will need to examine existing systems and programs to identify areas for improvement and integration. 

Develop Specifications, before developers can begin work on a project, the system and solution architect use his/her knowledge with the functional requirements and existing systems to develop project specifications. The incumbent may develop schedules and test plans, prepare documentation based on analyst reports, and assemble documents presenting project guidelines and milestones to team members. In this process, he/she may identify potential issues between systems and users' specifications and propose new solutions to work around these limitations. 

Determine Project Scope, the incumbent is also responsible for determining a project’s scope before develops/begin any major work. Extra research is conducted on Gold Coin's existing systems and configurations to determine whether added time and work are necessary to align the project with the enterprise-level system. He/She will communicate directly to the internal stakeholders, key users, and system developers.   

The System and Solution Architect is responsible for ensuring the specifications and requirements are clearly articulated to the development team, he will monitor the timelines and progress to ensure that the team members are adhering to these specifications. 

Manage External Vendors, he/she will work with outside vendors to develop and implement specific aspects of the software solutions. In this aspect, he/she will consider costs and timelines and ensure the vendors meet deadlines for deliverable and project elements. He/She may review proposals and estimates from the vendors and determine whether the quotation fits into existing budgetary and time restrictions and ensure that external solution work with internal development projects.   

Responsible for the successful development and implementation of the recommended information technologies and solutions, working with cross-functional, multi-project team resources to ensure solutions are delivered on-time and on budget according to defined scope, timeline and cost parameters while ensuring reliability, quality, and delivery meet or exceed business requirements

Review the performance of the existing system, i.e. Infor M3, d/EPM, Sunsystem and etc; develop cost-effective solutions to ensure benefits realization.   

Leads the IT project team through system development life-cycle (SDLC), ensuring project documentation completeness, and compliance of deliverables supports in rolling out standardized company-wide systems.

Determine the required outputs and deliver complete concise reports for the various divisions using Infor software.

Manage outsourced partners in order to deliver timely support services as per the Service Level Agreement (SLA). Review the Service Level Agreement (SLA) to ensure the scope and project deliverables are clearly defined.  

Monitor the helpdesk system and ensure incidents are resolved within Service Level Agreement (SLA). Provide a report on JIRA tickets generated, perform root cause analysis to resolve and provide long-time solutions.

Frequently conduct research on existing systems and devising solutions that work within those systems, work closely with the key stakeholders to demonstrate solutions, address questions regarding software capabilities and requirements, and work to resolve issues that arise during the development cycle. 

Develop Business Continuity Plans covering all sites. 

Establish and maintain a register of software and ensure that all software is correctly licensed.

*** Note: Scope of work will be revised depending on the business needs, other related duties as and when assigned by your reporting superior from time to time.

Required: Bachelor’s Degree in Computer Science, Information Technology or equivalent.

Desirable: Microsoft certification, Network certification will be added advantage.

Ability to assess User Requirements and generate functional specifications.

Ability to analyze business processes and align with application functionality.

Experience in completing root cause analysis of systems/application issues.

Experience in Acceptance testing/QA of application releases, familiar with the Release and Deployment Management Process.

Minimum 5 years of hand-on experience in architecture and design experience on large enterprise with industrial/automation areas, preferably with the knowledge of Infor M3 and Infor BI (d/EPM). 

Minimum 3 years proven experience in change management and communications. 

Ability to visualise the bigger picture to encapsulate clear and concise reporting for today with the ability to easily adapt for a changing and developing environment and organisation structure for the future

Ability to address problems effectively and efficiently with necessary corrective actions to minimize interruption to projects. 

Able to handle the technical team and 3rd party vendors.

Hands-on experience in software development life-cycle (SDLC), project management, and outsourcing management.

Highly customer-focused and technically competent individual with problem-solving skills.

Strong analytical and presentation skills, ability to work independently and under pressure.

Strong software development background and able to understand technical aspects of the role.

A SME across multiple technologies and able to make recommendations based on his/her knowledge.

Excellent attention to detail, as the role needs to frequently examine functional specifications and translate them into system guidelines that share project development as well as find ways to align projects with enterprise-level systems.

Decision Quality – Makes good decisions based upon a mixture of analysis, wisdom, experience and judgement, most of his/her solutions and suggestions turn out to be correct and accurate when judged over time, sought out by others for advice and solutions.

Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line orientated; steadfastly pushes self and others for results

Functional/Technical Skills - Understands own job and stays current in functional expertise.

Interpersonal Savvy - Relates to people appropriately and effectively.

Priority Setting – Spends his or her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. 

Intellectual Horsepower – Is bright and intelligent, deals with concepts and complexity comfortably, described as intellectually sharp, capable, and agile.

Strategic Agility – Sees ahead clearly; can anticipate future consequences and trends accurately, has broad knowledge and perspective; is future-oriented. 

Comfort Around Higher Management – Can deal comfortably with more senior managers; can present to more senior managers without undue tension and nervousness. 

KEY PERFORMANCE MEASURES

• Feedback from internal clients - internal customer satisfaction

• Benefits Realization for all IT investment

• Systems improvements