Retention Specialist
- Full-time
Company Description
Peermont serves its guests and clients with the purpose of providing relaxing stays and exciting times. It is with that goal that we strive to employ and develop individuals who not only share our values, but align themselves with our purpose and will embody our service ethos. Peermont employees are a special breed who look for ways to inject every duty with a culture of going above and beyond in order to create exceptional memories.
Job Description
Analyzing customer behavior
Executing retention strategies
Manage execution of email, push and SMS campaigns
Writing and presenting customer behavior reports
Setting up and testing of bonus promotions and responsible for set up and testing of website promotions. Analyzing results and giving recommendation on improvements.
Responsible for setting up customer communication via various channels and analyzing results
Responsible for creating retention user journeys
Responsible for creating and setting up trigger campaigns
Responsible for consistency of website communication
Analyzing different retention and churn flows and providing suggestions to improve the performance
Assisting Marketing Manager with developing and executing loyalty program and implementing communication strategy
Creating and implementing VIP Rewards
Qualifications
Broad knowledge of a wide range of sports and sports betting
3+ years' experience in a similar role
Strong conflict resolution skills
In-depth knowledge of marketing software
Ability to remain calm and professional in stressful situations
Advanced communication and interpersonal skills
Empathy and patience
Advanced organizational skills