This position is responsible for performing tasks and providing support to ensure efficiency in daily office operations, in accordance with the Company’s policies and procedures.

Essential functions

• Receives, sorts, and distributes post office mail to the office – conducts a morning mail run and afternoon mail run for internal and external mail.
• Configures conference room setups for various events/meetings as requested by meeting coordinators.
• Prepares domestic and international courier shipments with correct documentation; helps to resolve delivery issues when they occur.
• Operates mail equipment to apply postage to daily outgoing mail for the office.
• Keeps general office supplies inventory in stock; including distribution of paper to copy rooms.
• Guides outside vendors to area of service and collects paperwork once completed.
• Handles miscellaneous request – moving furniture, light handyman work, assist with jammed printers, etc.  
• Interacts with staff in a courteous and professional manner.
• Relieves the receptionist and operates the switchboard during breaks.
• Delivers and logs all incoming courier packages to office staff, using a dolly for heavier packages.
• Comply with all Company policies and procedures.
• Other duties and special projects as assigned.
• Ensure that personal behaviors and work practices are in line with Company safety standards. 

Necessary qualifications, skills and abilities

• High School Diploma is required.
• 3 years’ experience working as an Office Services clerk is preferred. 
• Knowledge and experience of international customs and brokers guidelines preferred.
• Must be able to organize and prioritize work.
• Must have good written and verbal communication skills and able to effectively communicate with staff, management, customers and vendors.
• Must possess sound reasoning skills and have the ability to follow directions.
• Must be able to lift up to 50 pounds.

Position competencies

• Initiating & Driving Change • Acts as a catalyst for and takes responsibility for leading, directing, and managing organizational change • Develops new insights into situations and applies innovative solutions • Creates work environment that encourages creative thinking and innovation • Drives step changes in how the company operates • Understands how to change and addresses not only systems and processes, but also cultural aspects of change • Is good at bringing the creative ideas of others to market • Develops a change strategy that includes milestones and timelines • Accurately assesses the potential barriers and resources necessary for change initiatives • Understands and supports the need for change • Envisions and articulates the intended result of the change process • Provides direction and focus during the change process • Helps to generate support of the changes throughout the organization • Identifies and enlists allies who support the change process • Provides resources, removes barriers, and acts as an advocate for those initiating change
• Result Focused • Establishes clear, specific performance goals, expectations, and priorities • Can be counted on to exceed goals successfully • Is constantly and consistently one of the top performers • Very bottom-line oriented • Steadfastly pushes self and others for results • Navigates quickly and effectively to resolve problems and obstacles • Persists to complete tasks / responsibilities, even in the face of difficulties • Develops a sense of urgency in others to complete tasks • Operates with personal ownership and looks for ways to improve performance all the time • Challenges him- or herself and others to raise the bar on performance • Focuses people on critical activities that yield a high impact • Holds self and others accountable for delivering high-quality results on time and within budget (e.g., models high work standards and demands the same from others)
• Team Work • Blends people into teams when they are needed • Creates strong morale and spirit in his/her team • Shares wins and successes • Fosters open dialogue • Lets people finish and be responsible for their work • Seeks consensus among diverse viewpoints as a means of building group commitment • Defines success in terms of the whole team • Creates a feeling of belonging in the team • Values the contributions of all team members • Creates an environment that encourages open communication amongst team members • Creates an environment that encourages collective problem solving amongst team members
• Customer Focus • Is dedicated to meeting the expectations and requirements of internal and external customers • Gets first-hand customer information and uses it to understand customers' business issues and needs for improvements in products and services • Acts with customer in mind • Establishes and maintains effective relationships with customers and gains their trust and respect • Genuinely enjoys working with customers to build long-term partnerships • Creates a sense of customer focus throughout their team/ department/ business unit

Physical demands and work environment

• Ability to work around moving machinery
• Ability to perform under stress, under pressure, and/or in emergency situations.
• Sit/stand while performing primarily sedentary work