PROCON is an award-winning architectural and construction management firm. We offer fully integrated design build and construction management services for hospitality, multi-family residential, senior living, commercial/corporate, industrial, athletic, educational, and healthcare projects throughout the Northeast. Since 1935 we've maintained a steadfast commitment to professionalism, customer service, and quality in all aspects of our work. This experience and industry expertise allow PROCON to build on lasting client relationships and complete hundreds of millions of dollars in design and construction volume annually, on- time and on- budget. 

The Desktop Support position provides technical assistance for on-site employees and a remote workforce. Responsibilities include, but are not limited to hardware/software installation, troubleshooting, and maintenance of Microsoft Windows computers, printers, and conferencing technologies in a business environment.

• Deliver first-level call resolution for desktop/laptop hardware, software, LAN, WAN, E-Mail, Web, Internet, Intranet, printing, conference room, and administrative computer-related problems
• Log and diagnose issues reported to the IT department
• Escalate advanced technical problems to other team members
• Work with vendor support, as needed, to ensure successful resolution of issues
• Create process, procedure, and troubleshooting documentation
• Coordinate the resolution of any application/software issues
• Answer user inquiries regarding computer software or hardware and troubleshoot problems both in person and over the phone
• Create new Active Directory users and set up equipment for employees. Ensure all technical needs of that person’s job function are installed and functioning properly
• Read technical manuals, confer with users, or conduct computer diagnostics to investgate and resolve problems or to provide technical assistance and support

• Technical, vocational, or college level course work related to Information Technology or Computer Science
• CompTIA A+ or similar certifications preferred
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
• Good oral and written communication skills
• Analytical skills
• Self-motivation, patience, positive attitude, and the ability to work in stressful situations