We believe in the power of ingenuity to build a positive human future in a technology-driven world.
 
As strategies, technologies and innovation collide, we create opportunity from complexity.
 
Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
 
An innovation and transformation consultancy, we are over 3,200 specialists in consumer, defense and security, energy and utilities, financial services, government, health and life sciences, manufacturing, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Europe, and the Nordics.

PA. Bringing Ingenuity to Life.

Your day to day 

PA Human Insight delivers insight for innovation, design and customer experience. Formerly known as Sparkler, we became part of PA Consulting’s global organization in 2018. Our clients are agents of change in consumer, tech, finance, healthcare and CPG sectors. Founded in 2000, we are primarily based in London and NYC and work with our PA colleagues and clients across the globe.

We spend our time taking a human-centered approach to uncovering people’s needs, behaviors and motivations to identify new opportunities for some of the world’s largest brands and organizations.  Challenges such as:

·        Understanding the electric vehicle charging experience, to inform the design of an electric vehicle charging point for Great Britain

·        Understanding how misinformation spreads amongst minority ethnic communities for a global messaging service, and how this can be countered

·        Establishing a framework to assess the inclusivity of Augmented Reality (AR) products, to drive more inclusive development of AR, for a leading tech brand

Our clients are a mix of the biggest digital unicorns, providers of critical national infrastructure and services, and some of the most loved products, services and brands in the world. And all these clients have sky-high ambition to exceed the expectations of their current and target customers, members, citizens...

That’s where we help them.

As part of our continued growth, we are expanding the Human Insight team by establishing a small team based in the Bay Area. This team will deliver work to our West Coast and US-based clients and enable closer collaboration with our PA colleagues, including Astro (a design studio PA acquired in 2020).

As a Consultant Analyst in the Human Insight US team, you’ll be an important part of the end to end delivery of insight projects, working in assignment teams and often owning parts of the delivery. You’ll be ensuring user needs are at the heart of decision making on client challenges, through effective collaboration with other researchers, designers and strategists from across Human Insight London and PA US Design and Engineering. Alongside this, you will be analyzing client challenges, and proactively using your own expertise and technical knowledge to bring in appropriate methods, tools and techniques to deliver solutions.  You’ll also be forging new relationships and looking for opportunities for collaboration and a deeper understanding of Human Insight capabilities amongst the design and engineering teams in PA US.

The details

Here is what we’re looking for:

·        Experience as a junior researcher in the design research industry motivated by a new challenge and the opportunity to develop skills and experience in a large consulting-led organisation

·        Mixed method researcher - experience in (and a motivation to learn) a range of research methods and analysis and ideation techniques, such as: ethnographic research, digital diaries, qualitative groups and interviews, user labs, participatory design, ideation workshops, journey mapping, quantitative analysis, behavioural data analysis

·        Demonstrable track record of delivering research assignments in innovation, design and CX, including research design through to conducting research, output creation and delivery

·        Critical thinking skills for framing, analyzing, and synthesizing complex problems, qualitatively and quantitatively

·        Ability to triangulate research findings from a variety of data sources into compelling narratives that communicate ideas effectively

·        Experience in, and enthusiasm for, building client relationships

·        Desire to push our research thinking forward and inform development of new propositions and opportunities

What you bring

 - 3 years+ experience as a design researcher – either agency, in-house or within a design/ innovation consultancy

 - Practical knowledge and expertise in design research methods, tools and techniques

 - A team player who thrives in a fast-paced, high-growth studio environment

All your information will be kept confidential according to EEO guidelines.