We are a technology consulting firm focused on driving innovation and digital transformation solutions to help our customers win. We do so by specializing in the following core technical domains: Cloud-Native Application Development, Infrastructure Automation, Continuous Delivery and Containers.

We believe in pushing the envelope and setting the bar high. That's one of the main reasons our customers love working with us. There are many factors that go into building and delivering superior technical solutions, but the most important factor is having top notch people. If you love technology and want to solve problems by using latest technologies in the cloud-native and automation domains, and then keep reading because you could be a great fit at Oteemo. 

We are looking to hire a Technical Support Engineer to be part of our Kubernetes customer success team. In this role, you will be responsible for ensuring an amazing experience for our customers by addressing and resolving their questions on all things Kubernetes. You will be a fairly technical engineer and will be working closely containers and Kubernetes. You will work directly with our customers and our engineering and consulting teams to identify optimal ways to resolve customer questions and issues and help create success for our customers.

Responsibilities of this position are:

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Understanding customer’s Kubernetes configuration.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve kubernetes issues.

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal engineering teams.

• Documenting technical knowledge in the form of notes and manuals.

• Keeping up-to-date on Kubernetes trends and working on a prototyping enterprise scenarios to replicate customer configurations and issues.

• Proven work experience as a Technical Support Engineer or similar role.

• Good understanding and experience with kubernetes, docker or containers ecosystem in general.

• Good understanding and experience with AWS and/or Azure.

• Strong problem solving skills and communication skills.

• Excellent customer support skills.

• Bachelor’s degree in computer science or previous computer engineering or software engineering experience.

We Value:

• Drive: Passion and energy to implement quality technical solutions. Self-motivation and intellectual curiosity
• Commitment to Quality: Passion to conceive and produce world-class solutions that drive real-world value for the customer
• Customer Focus: Consultative approach to solving problems for customers. Expectations management.
• Communication: Superior communication skills. Ability to clearly articulate problems, solutions, risks, rewards etc. (written and verbal)
• Technical Skills: Love for technology. You have to be inherently passionate about technology.
• Business Acumen: Technology ultimately is used to enable the business. We look for people who understand how the businesses can be enabled through their technical solutions

What we offer:

• Ability to make a noticeable difference for the organization and our customers
• Tremendous growth opportunity by becoming part of a rapidly growing organization. It’s not your tenure but what you can bring to the table that defines how your career will be shaped. You control your growth.
• Complex but interesting challenges to improve the depth and breadth of your technical and business skills. Our consultants are business technologists and understand how technology drives business. 
• Competitive pay and benefits

Work authorization requirement: US Citizen or Permanent Resident.

Oteemo is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law. Oteemo complies with the law regarding reasonable accommodations for handicapped and disabled employees.