Are you energized by the fast-paced world of FMCG and passionate about working with products found in every household? Would you like to be part of a leading distribution company in Europe?

Orbico is currently one of Europe’s leading distribution companies, operating in 20 countries with nearly 9,000 colleagues. We ensure that over 500 of the world’s best-known global and local brands (including Lavazza coffee, Pringles, Kellogg’s, Lipton, Saga, Mutti, Jana, and Milka chocolate drink) reach consumers through retail and HoReCa channels.

We are looking for a new team member to join the Orbico Hungary Wella team in a Customer Service Assistant position.

In this role, you will work with Wella, an iconic professional hair care and hair coloring brand with more than 140 years of heritage, supporting millions of hairdressers worldwide with its innovative products, technical expertise, and trend-setting solutions.

• Supporting the processing of domestic and export orders, including the handling of manual orders.
• Daily communication with sales representatives and customers.
• Managing mass invoicing processes for designated customers and printing invoices.
• Preparing customer invoices and sending them electronically to customers.
• Archiving documents and performing other administrative tasks.
• Maintaining customer- and channel-specific assortment lists and handling CMIR transactions.
• Managing customer complaints and claims via phone and e-mail.
• Maintaining customer price lists and creating and verifying new customer master data.
• Actively participating in inventory counting processes.
• Investigating and resolving discrepancies and issues related to customer invoices.
• Identifying and correcting errors arising during document transmission processes in ERP and tracking systems.
• Taking customer orders and maintaining contact with customers during sales representatives’ leave periods.
• Maintaining continuous communication with the warehouse and reviewing orders.
• Being familiar with promotions and continuously communicating them to business partners.

Requirements

• Secondary education degree
• At least 1–3 years of experience in customer service, customer support, order management, or administrative roles
• Confident user-level knowledge of MS Office applications, especially Excel
• Fluend English language skills, both written and spoken
• Fluent Slovak language skills, both written and spoken
• Excellent communication and relationship-building skills with both internal and external stakeholders
• Customer-centric mindset and strong service-oriented attitude
• Accurate, detail-oriented, and independent way of working
• Strong problem-solving, organizational, and administrative skills
• Ability to manage multiple tasks simultaneously and meet deadlines
• Team-player attitude and strong collaboration skills across different departments
• Flexibility and openness to changing business need

Advantages

• Experience gained at a professional beauty brand
• Experience in an FMCG or SSC environment
• Knowledge of Order-to-Cash (O2C), Customer Service, or Sales Support processes
• Experience with invoicing, pricing, or customer master data management (MDM) processes

• A dynamically growing international company representing premium brands
• Continuous learning opportunities and participation in trainings
• Diverse career opportunities
• Multinational environment with flexible and fast decision-making
• Supportive team and management
• Home office opportunity
• Wide range of benefits (cafeteria, study support, language learning support, unlimited mobile data, significant discounts on premium products distributed by us)
• Healthcare services
• Performance-based bonus system
• Mobile phone
• Regular team-building programs and professional community events