OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.

As the OUTsurance Claims Motor Warranty Assessor you will be responsible for validating and finalising personal lines and business motor warranty claims.

Qualifications

• Matric
• Trade Tested Motor Mechanic (Red Seal)
• FAIS Accreditation or a FAIS recognized qualification will be highly beneficial.

Experience:

• 2 years Claims experience, especially in a short-term insurance industry is beneficial.
• 2 years workshop experience (Post - Trade Test) is essential.
• 2 years Motor warranty Assessor experience is essential.

Responsibilities:

• Finalise all reports and administration (reports, scanning, photographs etc.)
• Liaise with service providers and clients.
• Make the decision, all administration and telephonic queries arising around that.
• Handling and resolving all queries and problems from service provider and clients.
• Conduct all the above to the required performance and quality standards that are in place.
• Meet KPI’s and KPA’s set out by the organization.
• Prepare referral templates on claims.

Skills and Competencies:

• Excellent interpersonal and communication skills (verbal and written)
• Computer literacy is essential
• Conflict handling
• Self-disciplined and self-motivated (must be able to work independently)
• Problem solving/initiative
• Negotiating
• Stress tolerance
• Tenacity and resilience
• Be an analytical thinker
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Takes ownership and responsibility
• Adaptability

An ideal candidate will be able to align their personal work values to the OUTsurance values. Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential.

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.