OUTsurance has been propelling the South African insurance industry forward for the last 26 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.

Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.

What do you get OUT? 

• OUTsurance has been voted Top Employer South Africa since 2022.  Our people vision is to be a great company to work for where you always get something OUT.

We offer our employees:

• A winning, fun and inclusive company culture that embraces diversity.
• Great Rewards and Recognition programs.
• Benefits (Medical Aid, Pension fund, Group life and Disability benefits) Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
• Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app
• Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.
• A chance to give back (Staff Helping SA OUT volunteer program) and much more…
• Casual Dress Code
• Central office location with shuttles to and from the Gautrain station and Centurion Taxi Rank
• Onsite Clinic, Canteen, Carwash, Barber, Beauty Salon and Sports facilities
• Day care centre during public school holidays
• Maternity Expressing Rooms
• Prayer Rooms

Role Overview

You will be required to interact with clients, increase sales, and elevate customer experience. If you're a top performer that can align yourself with our organization Values of Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance based salary system then you might be the next OUTie.

 Responsibilities

The successful candidate will be responsible for but not limited to:

• Cold Calling, Convert Incoming lead/quotes to sales in terms of the minimum quantity and quality targets.
• Interact with customers to offer guidance, point out Pet products, and assist them in making purchasing decisions.
• You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our Pet product holds while adhering to the quality measures in place.
• Maintain in-depth Pet product knowledge in order to supply customers with the best, accurate information
• Utilize persuasion techniques when necessary to close sales
• Handle customer phone calls and emails in a polite, professional, and prompt manner
• Work towards achieving individual and team objectives and be accountable for sales results

Requirements:

• Candidate must be fit and proper, as this is a FAIS role
• Flexible to work shifts up to 6pm on weekdays and work weekends (specific hours will be discussed)
• Public holidays shifts are included
• Prepared to work on a Performance Based Remuneration System

Experience:

• Previous experience dealing with clients in a sales capacity
• Exposure to sales and/or client care is essential for both system knowledge and in dealing with clients

Attitudes and Skills:

• Sales oriented
• Attention to detail/quality orientated
• Deadline and results orientated
• Tenacious
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation
• Work management and teamwork
• Problem solving
• Adaptability
• Integrity
• Tolerance for stress
• Interpersonal and communication skills
• Selling skills
• Negotiations
• Keyboard skills
• Administration skills
• Influential
• Practical learning
• Excellent telephone etiquette and communication skills
• Sales structure
• Principles of client service
• Computer literacy product
• Systems knowledge and/or potential to acquire such knowledge within a short space of time

Knowledge:

• Principles of sales
• The workings of a call centre
• Product/Systems knowledge and/or potential to acquire such knowledge in a short space of time
• At least 6 months call centre experience or exposure is advantageous

• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Recognition, Honesty, Profitability, People Development, Passion and Recognition
• Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential
• The successful candidates will be remunerated on a performance based salary system

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.