At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The HealthLab Registrar is responsible for using the hospital information system to secure accurate patient demographic, financial and clinical information for Laboratory services rendered. The Registrar reviews the patient order in a timely and efficient manner to ensure that reimbursement is timely.

Responsibilities:

• Demonstrates I-CARE values (Integrity, Compassion, Accountability, Respect and Excellence) in daily work and interactions.
• Presents an approachable, professional demeanor for weekly meetings.
• Provides accurate information and timely updates to clients, addresses questions and concerns promptly, or identifies appropriate person and resources to do so.
• Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, and improve services we provide.
• Reviews documentation for demographic validation prior to Epic in Extract System.
• Completes 96% of the registrations error free.
• Demonstrates a working knowledge of those insurances which are billed by HealthLab for outpatient lab services.
• Uses OneSource to verify insurance when Epic RTE is down or as another source of Insurance validation.
• Uses Payor websites as resources.
• Works independently at an established productivity level.
• Communicates with HealthLab Billing and Client Services employees to secure appropriate billing information.
• Identifies and documents insurance carrier codes correctly on patient records.
• Ensures that correct financial class is selected and documented on patient records
• Registers HealthLab patients according to policy and procedure defined for all Billing types.
• Documents completion of account in Epic by placing a Billing Indicator open for audit purposes.

Minimum Requirements:

• Education: High school graduate or equivalent
• Licensure:  n/a
• Certification:  n/a
• Experience:  n/a
• Behavioral Attributes:
  • Strong typing skills
  • The registrar must attend Registration training prior to performing the act of registration.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Experience with Microsoft Outlook, Word Excel and TEAMs

Preferred:

• Experience with registration in a Doctor’s office or hospital setting.
• Experience with Microsoft Outlook, Word Excel and TEAMs

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.