At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Manager, Clinical Care/Social Work reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Provides caregivers with an environment that supports their professional practice, health and well-being.
• Coaches and mentors and develops caregivers in their professional practice and career development.
• Develops plan for transition into practice of new caregivers and monitors progress to goals.
• Promotes development of caregivers by creating individualized development plans.
• Partners with physician in co-leadership model to build a collaborative inter-professional practice environment.
• Conducts mid-year and annual performance evaluations with all professional caregivers.
• Participates in the disciplinary process as needed.
• Serves as the clinical expert and is accountable for the implementation evidence based practice.
• Collaborates with the interdisciplinary team in care coordination.
• Ensures process improvement initiatives are sustained.
• Facilitates the development and implementation of evidence-based practice projects.
• Maintains and improves the department or units quality of care and/or service.
• Promotes innovation and research to advance care patient care models.
• Encourages, mentors and coaches team members in advancing innovation through research and evidence.
• Attracts, develops, and retains exceptional care givers and provides those care givers with an environment that fosters excellence through continuous learning.
• Collaborates with Human Resources and other managers to ensure appropriate resource allocation.
• Advances innovative recruitment and retention strategies for team members.
• Collaboratively manages the disciplinary process when appropriate.
• Manages people and resources to ensure safe and efficient patient care operations.
• Embeds innovative strategies to supports a healthy practice environment that encourages break time and reduces worker fatigue.
• Ensures caregivers have the equipment and supplies needed to provide patient care.
• Establishes, implements, and monitors designated capital and operating budget to achieve defined targets.
• Customer Focus:
  • Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations.
  • Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
  • Continuously examines ways to improve business relationships with customers, suppliers, and the community.
• Creative Leadership:
  • Translates organizational vision into a unit or service area vision that engages team members in contributing to and achieving that vision.
• Coaching and Development:
  • Provides feedback to improve employee performance and engagement.
  • Tracks coaching discussions and performance of team members; partners with Operations Manager on performance improvement plans as necessary to ensure accountability.
  • Seeks ways to match team members talents and career interests with organizational opportunities.
• Continuous Learning:
  • Seeks new ideas from a wide range of sources; encourages others to share knowledge and best practices.
  • Maintains active membership in Professional Organization and shares current, relevant information.
  • Participates in leadership development activities.
• AA/EOE

Required:

• State of Illinois Licensure - Licensed Clinical Social Worker (LCSW).
• Master's degree in Social Work from a school of Social Work accredited by CSWE.
• Minimum of five years of post master's experience in a health care environment or related setting;
  • OR Relevant leadership experience with progressive responsibilities in management/administration.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.