At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Northwestern Medicine Location: Winfield, Outpatient Behavioral Health Services

Required: 

• IL LPC or LSW Licensure.
• Master's degree in social work, psychology, counseling, or related field.

The Case Therapist I SL reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Demonstrates NM values (Patients First, Integrity, Teamwork and Excellence) in daily work and interactions.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers.
• Addresses questions and concerns promptly, or identifies appropriate person and resources to do so.
• Provides directions or help to patients and customers with finding their way.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
• Conducts telephone screenings for information/inquiry calls may be conducted with wireless phones, and appointments may be scheduled in Microsoft Word or scheduling software.
• Must be able to complete these tasks to facilitate patient access to treatment.
• Documents in patient medical record via Microsoft Word or other automated medical records software in an accurate and timely fashion.
• Retrieves patient information in hospital medical records application to improve knowledge of case and facilitate patient moving through continuum of care.
• Facilities individual and group counseling effectively, and provides family counseling as assigned in a fashion that assists the family system in working toward resolution of dysfunction.
• Understands and communicates clearly, concisely, and in a motivational fashion, the information pertaining to self help groups which, assist patient in making a transition to such groups for on-going support and problem solving.
• Understands DSM diagnosis and through clinical contact with the patient and input from the treatment team develops therapeutic interventions which assist patient with addressing diagnosis.
• Establishes rapport with patient and patient's support system through a variety of techniques that encourage trust, disclosure, and behavioral changes on the part of the patient and family to assist with recovery.

Required:

• Experience working with substance abuse and mental health populations.
• IL LPC or LSW Licensure.
• Master's degree in social work, psychology, counseling, or related field.
• Experience and training in assessment, individual, family, and group counseling.
• Must be computer comfortable and/ or proficient as much as medical records are automated.

Preferred:

• 2-5 years in intensive treatment setting and /or mental health setting.
• IL LIC CPC, LIC LCSW, LIC MSW.
• CERT CADC.
• Presentation skills including lectures and didactic presentations preferred.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.