At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Rehabilitation Services at Northwestern Medicine is a collaborative, multi-disciplinary team within our growing, nationally recognized health system that provides world-class care at 10 hospitals and more than 200 locations in communities throughout Chicago, the suburbs and northern Illinois. Together with Northwestern University Feinberg School of Medicine, we are pushing boundaries in innovative care delivery, training the next generation of rehabilitation specialists, and pursuing excellence in patient care. 

Rehabilitation Services values building relationships with our patients and their families, understanding the needs of our clinical and non-clinical staff, and providing opportunities for professional development, mentorship, and program development. Our integration with hospitals and clinics across Northwestern Medicine make it possible for us to serve more patients, closer to where they live and work. While each of our locations has a unique story, Rehabilitation Services at Northwestern Medicine is unified under one mission – Patients First.

The Resource Coordinator, Rehabilitation Services reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

• Develops and administers physical therapy or occupational therapy evaluations and treatment plans for patients by providing assessments and selecting appropriate techniques and therapies to restore function and prevent disability
• Assumes managerial responsibilities in the absence of the manager or director

Responsibilities:

• Performs all functions of a staff physical therapist or staff occupational therapist within all patient care service lines: neuroscience, orthopedics, general medicine, surgery, oncology, cardiac.  See job class #7522 and # 0756
• Provides orientation, technical/clinical direction, and guidance to staff upon hire and on an ongoing basis to ensure standards of high quality are achieved and maintained in patient care delivery and compliance with policies and procedures
• Assists manager in completing Performance Management Process (PMP) on staff therapists and support staff
• Encourages teamwork and effective and timely verbal, written and electronic communication with rehab staff, hospital personnel and medical staff to promote the philosophy and objectives of the Hospital and Department
• Develop and coordinate staff patient care assignments and proactively monitor daily operations to optimize coverage and direct resources to respond to demand and improve throughput
• Assist manager with charge editing reports, billing errors, and claim audits. Assist manager with standardized functional reporting. Assist manager to monitor revenue, expense, volume, and productivity to manage to budget.
• Develops and implements programs such as patient education and treatment guidelines to provide current, innovative therapeutic interventions and evidenced based patient care.
• Facilitates effective relationships with all hospital personnel and medical staff.  Develops good communication channels and excellent follow-through of issues to ensure high quality standards and timely delivery of care
• In absence of the manager, effectively assume his/her responsibilities to carry through the operations of the department

Administration of Work

• Provides direct patient care for an estimated 50% of hours worked; see direct patient care responsibilities listed in job description #7522 and #0756
• Contributes to research projects and program development by designing guidelines, gathering data, and producing reports
• Identify quality management monitors and facilitate the ongoing collection of data to support improved clinical, and operational outcomes
• Designs and presents in service programs to department, hospital staff, community, and business

Leadership/ Supervisory Skills

• Develop and implement new programs to support new and/or expanding clinical services and department operations
• Reviews and revises existing programs and service manuals
• Identifies strengths and weaknesses of employees to properly assess employee growth and need for training/education throughout the year.
• Teaches specific clinical skills to staff/students and serves as a mentor
• Assists manager in the hiring process
• Monitors/develops/evaluates competency program
• Attends a minimum of one continuing education course and nine grand rounds per year
• Presents a minimum of one in service per year to the staff
• Pursues external lecture opportunities
• Completes special projects – as assigned
• Acts as a resource coordinator for approximately 20- 35 therapists or therapy assistants

Communications/Relationships

• Maintains/promotes open communication with internal and external contacts
• Serves on assigned departmental and hospital committees
• Keeps manager abreast of all activities occurring within the department
• Serves as a liaison between the Department of Rehabilitation Services, Patient Care Service Lines, and the medical staff to promote consistently high quality and delivery of patient care and/or expansion of the referral base

Organizational Expectations

• Adheres to the NMH and departmental policies and procedures 
• Adheres to the Code of Ethics, Customer Service Standards and the Patients First Mission as demonstrated through positive patient/guest relations, positive and effective interactions with staff
• Support, effectively communicate and implement hospital initiatives

Work Environment

• The work involves potential risks which require use of safety precautions, use of safe practices with patients (including standard precautions), avoidance of trips and falls, use of body mechanics, and observation of fire and safety regulations. It is the responsibility of the employee to be familiar with and compliant with these procedures.
• The work also involves the use of safe practices with office equipment.

Physical/Visual/Mental Qualifications of the Position

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential job functions.  Reasonable accommodation will be made to enable the individual with disabilities to perform essential functions. 
• Provide clear and effective communication to physicians, patients, families, guests, and other members of the health care team
• Respond to emergency signals and indicators
• Push/pull patients in wheelchairs/carts (100-300 lbs.) for short distances
• Push/pull supplies and equipment weighing up to 100 lbs.
• Lift patients up to 80 lbs. or with assistance up to 200 lbs.
• Visually assess and monitor patient’s efforts at mobility
• Observe and comprehend written format in a medical chart
• Provide physical assistance to patients during mobility training
• Determine patient’s verbal and nonverbal responses during evaluation and treatment activities
• Display concentration and attention span for brief and extended periods of time (up to 90 minutes) to perform tasks including patient evaluations, treatments, discharge planning and continuing education instruction)
• Commute between office space and patient treatment locations

Required:

• Physical Therapy license, Illinois 
• Illinois Department of Professional Regulations

Or                       

• Occupational Therapy license, Illinois
• Illinois Department of Professional Regulations        

And

• Basic Life Support - American Heart Association 
• Bachelor of Science Degree in Physical Therapy if graduate prior to 2002
• Master’s degree in physical therapy from 2002 - 2009
• Clinical Doctorate in Physical Therapy on or after 2010

OR

• Bachelor of Science Degree in Occupational Therapy if graduate prior to 2007
• Master’s degree in occupational therapy or clinical Doctorate in Occupational Therapy on or after 2007        
• Demonstrates alignment with NMH Core Values of integrity, excellence, patients first, and teamwork
• Effective communication and interpersonal skills
• Ability to plan, organize and supervise the work of other staff therapists

Preferred:

• Member of the American Physical Therapy Association

OR

• Member of the American Occupational Therapy Association
• Minimum of 3-5 years of clinical experience in relevant patient care areas

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.