At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Senior User Experience Designer, Information Services, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Senior User Experience Designer is responsible for leading the Information Services team in prototyping, wireframes, flowcharts, storyboards, sketches, site maps and user testing.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformationstrategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

• Support NM healthcare departments and Information Services in developing easy-to-use digital products
• Apply strategic thinking and demonstrate awareness of business goals while striving for a highly usable and engaging end-to-end user experience
• Define, socialize and implement best practices for user experience design, leveraging industry standards
• Turn user experience ideas into practical, workable, testable concepts. Translate those concepts into recommendations that achieve simplicity, despite the inherent complexity of processes being supported
• Translate broad business requirements into detailed UI specifications, using a variety of tools and documents, including sitemaps, paper prototypes or wireframes, user interfaces, screen mock-ups and style guidelines
• Develop and create documentation of user personas, scenarios and tasks, as well as conceptual models and process flows
• Collaborate with a cross-functional team including project managers, designers, content specialists, software developers and technical leads to produce final designs and user interface specifications
• Review final implementation of UI designs/projects to ensure proper execution of the user experience and compliance with the specifications
• Plan and conduct qualitative and quantitative user research. Lead and/or participate in testing, analysis, and synthesis of findings as appropriate. May include usability testing, stakeholder interviews, market research and web analytics
• Stay current on emerging industry trends and the competitive landscape
• Contribute to UAT process for all new application enhancements with Digital and cross-functionalteams
• Participate in Agile development, contributing to stories, feasibility, and estimations
• Proactively identify problem areas and offer solutions with attention to detail
• Provide mentorship to and engage in training other user experience designers to grow the overallUX discipline

Required:

• Bachelor’s degree or equivalent combination of education, training, and/or experience
• 5 or more years relevant experience
• Expert knowledge of user interface design, information design, usability principles
• Experience with creating complex, user-centric websites
• Familiarity with web and mobile design/ technologies and their impact on both work practices andthe feasibility of solutions
• Project management skills including scope definition, meeting deadlines, managing multiplepriorities/initiatives simultaneously, stakeholder management and corporate accountability
• Experience with the user-centered design (UCD) process and experience in designing transactional applications
• Solid understanding of information architecture, mastery of user interface design and strong visual design sensibility
• Demonstrated ability to create and leverage requirements assets such as: use cases, wireframes,prototypes and presentations
• Ability to lead user research techniques such as: contextual inquiry, user interviews and usability testing; solid understanding of how to incorporate insights from user research into the user interface design process.
• Proficiency in industry tools, such as: Adobe Creative Suite, Visio, Blazor, Figma, Zeplin, Sketch, Azure, Sitecore, Weebly, etc.
• Excellent written, verbal, and interpersonal communication skills

Preferred:

• Experience within healthcare, major consumer brand or large corporate environment
• Experience in or knowledge of website/application development or coding
• Experience working with mobile devices and technologies, including iOS and Android

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.