At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Social Work Administrative Support reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Assists in arranging non-complex post-discharge care by collecting and transmitting pertinent patient demographic and clinical information required to complete planning for post-discharge care of placement, as directed.
• Provides timely electronic updates of the appropriate information to accurately reflect the status of each referral request.
• Provides appropriate provider referral information to the Social Workers enabling them to re-evaluate and re-direct the current patient plan of care in order to streamline service delivery.
• Acts as resource to NMH staff by providing feedback as needed regarding post-discharge provider guidelines, issues, and determination discovered during communication with providers.
• Ensures post-discharge provider and customer satisfaction by utilizing effective communication and interpersonal skills.
• Provides entry, tracking, and trending of referral data and outcomes, as directed.
• Participates in Performance Improvement initiatives and performs other functions as directed. Fields community calls regarding outpatient needs.
• Upholds the Northwestern Memorial Hospital policy on patient confidentiality. AA/EOE.

Required:

• High school diploma
• Computer skills to efficiently and effectively manage electronic systems.
• Interpersonal and communication skills to effectively deal with a variety of people, including physicians, hospital leaders, nursing staff, patients, and family members.

Preferred:

• Working knowledge of post-discharge care, such as an awareness of home care, nursing home, IV Infusion companies, and care facilities.
   

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.