At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Program Manager of Throughput reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Provides throughput and capacity optimization guidance, leadership, support and coaching to the organization.
• Leads key throughput and capacity optimization processes, such as Real-Time Demand Capacity (RTDC) and the Procedural Platform Planning Process (Quad P)
• Owner of throughput analysis and reporting, monitoring performance regularly to provide reports to operational leaders.
• Collaborates on efforts to deploy useful throughput dashboards for operational leaders.
• Supports LFH operational managers and directors in throughput improvement efforts. 

Required:

• Bachelor's degree.
• 3-5 years of relevant experience in operations/management.
• Patient throughput-related project and team management experience.
• Proven leadership, facilitation and change management skills.
• Effective communication and interpersonal skills.
• Ability to plan, organize, and direct the activities of others.
• Proven analytical skills in the areas database manipulations and statistical analysis.
• High level of energy and enthusiasm.
• Flexible/adaptable ability to work with diverse group of healthcare professionals in a matrix environment.
• Effective problem solving and multi-tasking skills.
• Proven software competencies (Excel, Power Point).

Preferred:

• Master's degree (e.g. MBA, MHA, MEM).
• Familiarity with Epic (Electronic Health Record).

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.