At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, youll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Concierge is the ambassador for the main hospital site (John and Kathy Schreiber arrival Court and lobby/rotunda) womens 660, the Hunter Family Pavilion (Pavilion F), and the John and Nancy Hughes Pavilion (Administration Pavilion A). The concierge is the first person to greet and assist patients, visitors, and staff and coordinates the flow of patients, visitors, and staff in a positive and timely manner. Greets all visitors and patients, determines their needs; issues hospital identification; directs, escorts or assists them appropriately, exemplifying the highest standards of customer service and the hospitals Patients First philosophy. Assists patients for clinic-side, outpatient, department needs, inpatient, and alternate locations. Communicates directly with physicians, physician offices, charge RNs, Nurse Operation Leaders, security, and other departments as needed to ensure new meetings, patient needs, visitor needs, privacy, and safety concerns are handled promptl

Required: High School Diploma or GED. 0-2 years of related work experience required, ideally customer service and front-line concierge experience, and medical environment is a plus. Computer data-entry/typing experience. Excellent communication skills, outgoing, friendly and love to work with the general public. Must be able to perform basic mathematical functions, read and write in English. Interacts in a customer-focused and compassionate manner to ensure that patients and their representatives needs, visitors needs, and staffs needs are met. Preferred: Additional education. Customer Service experience. 1 year experience in healthcare. Additional Language skills.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.