About this Job 

Lead the Customer Success strategy in Mexico to maximize value generated for clients, drive sustainable growth (retention and expansion), and elevate the service standard through advanced analytics, AI, and NIQ solutions, developing a high-performance team.

Responsibilities

1.- Leadership and team development

• Leads, supports, and develops consultants and analysts, with coaching, training, and continuous feedback.
•  Promotes a culture of excellence, cross-functional collaboration, and continuous learning.

2.- Customer Success and Account Strategy

• Establishes, develops, and maintains strategic relationships with key clients (including C-level), ensuring ongoing satisfaction and investment stability.
• Deepens knowledge of the client's business to propose comprehensive strategies with the NIQ portfolio.
• Defines and executes annual plans per client with objectives, solutions, and expected results.

3.-Excellence in delivery and quality

• Ensures high standards of quality in all deliveries, integrating information sources, NIQ tools, and AI support for value-added analysis.
• Provides expert support in data quality, interpretation, and conflict resolution.

4.-Stakeholder Management

• Coordinates with internal and external stakeholders for the management, negotiation, review, and resolution of critical issues.
• Influences across the board to remove barriers and accelerate results.

5.-Growth and expansion

• Detect actionable insights that enable new business opportunities and solution expansion.
• Negotiate and agree on service models and deliverables with their client portfolio.

Key Indicators

• Investment retention/stability.
• Detection of expansion opportunities (upsell/cross-sell).
• Customer satisfaction (NPS) and quality of deliverables.
• Adoption of NIQ solutions and actioned insights.

• Bachelor's degree in Administration, Industrial Engineering, Economics, Marketing, or related field.
• Over 10 years of experience in consumer goods, retail, research consulting, marketing, commercial, or project management.
• Proven experience in team leadership and talent management.
• High-level stakeholder management and C-level presentations.
• Knowledge of NIQ measurements and data management.
• Advanced proficiency in Microsoft PowerPoint, Excel, and Word; advanced English.
• Strong project management skills (time, scope, flexibility) and client consulting.
• Commercial and negotiation skills, effective communication, and ability to work under pressure.
• Experience integrating AI in analytical/operational CS processes.
• Nice-to-Have Power BI (intermediate level).
• Strategic thinking and customer value orientation.
• Data storytelling and simplification of the complex.
• Influence without authority and cross-functional collaboration.
• Ownership, resilience, and handling ambiguity.
• Growth mindset and continuous learning.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion