Associate Manager – GRFE

Shift: Evening/ Night

Location: Vadodara, India
Function: Operations

Role Overview

The Associate Manager – GRFE is responsible for leading end‑to‑end operational delivery for the GRFE team, ensuring high quality, right‑first‑time execution, and strong stakeholder satisfaction. The role acts as the operational bridge between internal client services and delivery teams while driving team performance, quality improvement, and process excellence.

Key Responsibilities

• Lead GRFE operations to ensure on‑time, high‑quality delivery against defined SLAs
• Act as the primary escalation and point of contact for operational and quality‑related queries
• Monitor, analyze, and report quality performance with focus on Right First Time outcomes
• Drive RCA, quality improvement initiatives, and operational excellence programs
• Partner with Client Services, Enablement, and Operations leads to meet client commitments
• Proactively communicate delivery risks, dependencies, and mitigation plans
• Own capacity planning, workload estimation, and delivery timelines
• Manage, coach, and develop the GRFE team; monitor KPIs and drive engagement
• Build strong stakeholder relationships and contribute to positive client health scores

• Bachelor’s or Master’s degree
• Strong stakeholder, communication, and people‑management skills
• Process‑driven mindset with experience in operations and quality management
• Proficiency in English; additional languages are a plus

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion