At NIQ, Customer Success places our clients at the heart of everything we do. We aim to deliver consistent, world-class customer experience across all markets by harmonizing our ways of working, focusing on engagement, and driving analytics excellence. Our mission is to provide our customers with an enjoyable, easy, and effective experience through a modernized customer approach. 
 
The Retail Customer Success Leader plays a pivotal role in realizing NIQ’s vision to be the leading global information services company—driving growth through innovative products, advanced analytics, and meaningful partnerships with retailers and manufacturers in the FMCG and T&D ecosystem. 

The key focus areas for the Retail Customer Success organization remain consistent: 

•  Lead with a client-first mindset, ensuring delivery against Retail CS financial commitments while continuously elevating Retail satisfaction. 
• Transform the customer experience across every touchpoint of the customer journey, reinforcing NIQ’s position as the partner of choice. 
• Represent NIQ at key Retail and FMCG and T&D industry events, confidently presenting insights and perspectives to senior external stakeholders. 
• Influence and manage within a matrixed environment, aligning cross-functional teams and priorities to achieve common goals. 
• Build and maintain strong relationships with senior stakeholders—both internal and external—effectively negotiating and influencing to drive mutual success. 
• Manage multiple stakeholders and conflicting priorities with agility and strong business judgment. 
• Demonstrate sound judgment and the ability to decline requests constructively, ensuring strategic alignment and safeguarding the long-term sustainability of the business. 
• Generate leads and identify opportunities for growth across the Retail portfolio, aligned with NIQ’s strategic priorities. 
• Support retailer recruitment and enhance panel quality to strengthen NIQ’s market insights and data accuracy. 
• Inspire, develop, and lead a high-performing team, fostering engagement, inclusion, and a culture of accountability and excellence. 
• Take ownership to increase employee engagement scores, cultivating an empowered and motivated workforce. 

• Minimum of 15 years of professional experience, preferably within NIQ, Retail, FMCG / T&D, consumer or trade marketing, analytics and insights, or market research industries. 
• Proven track record in stakeholder management, influencing across matrix organizations, and building trusted relationships at senior levels. 
• Deep knowledge of the FMCG ,T&D and Retail industries within the region, including strong professional networks. 
• Exceptional presentation, communication, and negotiation skills—comfortable representing NIQ in external forums and executive meetings. 
• Strong strategic thinking, analytical, and decision-making skills. 
• Demonstrated ability to lead teams effectively, drive engagement, and develop talent. 
• Knowledge of NIQ methodologies and research techniques is an advantage. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion