As a Retail Vertical Customer Success Leader, you will lead the development and execution of strategic and commercial activities for key retail clients, acting as a trusted advisor and primary point of contact. You will deeply understand retailers’ businesses, priorities, and challenges to identify strategic opportunities and actionable insights, ensuring client satisfaction through high-quality, value-driven solutions powered by NielsenIQ.

This role is responsible for meeting NielsenIQ business objectives by driving long-term partnerships with retailers, leveraging advanced KPIs, analytics, and expert solutions to support strategic planning and measurable business impact.

Responsibilities

• Develop, lead, and align strategic plans and Joint Business Plans with key retail clients to ensure value generation and effective service delivery.
• Conduct periodic business reviews with retailers to assess objectives, priorities, success criteria, and performance monitoring mechanisms.
• Demonstrate value and return on investment (ROI) through quantifiable business opportunities, insights, and outcomes, while actively sharing and incorporating client feedback.
• Build and lead executive-level and thought leadership presentations for C-level and senior stakeholders within retail organizations, focused on FMCG trends, shopper behavior, and the retailer’s business performance.
• Monitor and continuously improve service quality, adjusting the Joint Business Plan as needed to reflect changes in retailer priorities or market dynamics.
• Act as the SPOC (Single Point of Contact) for assigned retail accounts, proactively monitoring customer health, satisfaction metrics (e.g., NPS), and service coverage.
• Identify, develop, and communicate growth and optimization opportunities in collaboration with Analytics, Insight, and Account Development teams.
• Lead and facilitate the retailer onboarding process, ensuring proper coordination, training, communication, and proactive management of cross-functional teams, while resolving issues or conflicts when needed.

If you enjoy working closely with retail clients, understanding their business models, and identifying opportunities to drive growth and performance, this role is for you. You are a strategic, analytical, and relationship-oriented professional with strong commercial acumen, capable of influencing senior stakeholders and detecting new business opportunities.

You are comfortable operating in a fast-paced, data-driven environment, enjoy innovating, and are motivated to bring new ideas and differentiated solutions to retail partners.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or a related field.
• 10+ years of experience in Retail, or related industries.
• Previous experience working with NielsenIQ data and solutions (highly desirable).
• Strong background in customer management, commercial, or marketing roles, ideally with direct exposure to retailers.
• Proficiency in Office / Google tools and CRM or business monitoring systems.
• Advanced English, both written and spoken.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion