The Senior Specialist – Operations plays a critical role in ensuring the smooth execution of operational processes for South Africa’s official TV audience measurement currency. This position supports the Head of Operations in managing data processing, quality assurance, incident resolution, and vendor coordination, ensuring timely and accurate delivery of audience data to the market in compliance with internal GfK standards and POPIA regulations.

Key Responsibilities

1) Daily Operations & Data Processing: Execute and monitor daily data processing workflows; validate data integrity; implement runbook procedures.

2) Quality Assurance & Control: Perform multi-layer QA checks; document and resolve data discrepancies.

3) Incident Management: Act as first responder for operational incidents; perform root cause analysis; communicate resolution status.

4) Vendor & Technology Coordination: Liaise with fieldwork agencies and data vendors; track operational performance.

5) Process Improvement & Automation: Identify workflow optimization opportunities; support implementation of new tools.

6) Compliance & Documentation: Ensure adherence to POPIA and GfK guidelines; maintain documentation for audits.

Qualifications & Experience

5+ years in data operations, audience measurement, or broadcast/media analytics. Strong knowledge of data processing workflows, QA techniques, and operational SLAs. Familiarity with South African TV ecosystem, BRC governance, and panel methodologies. Proficiency in SQL, Python, or similar for data validation and troubleshooting. Experience with cloud platforms and ETL tools is a plus.

Key Competencies

Attention to detail; problem-solving; technical acumen; collaboration.

Success Metrics

On-time delivery of daily audience data (T+1, T+28); QA pass rates; SLA compliance; documentation completeness for audits.

What We Offer

Opportunity to contribute to South Africa’s official TV audience currency; exposure to cutting-edge measurement technologies and industry standards.

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion