We are seeking a dynamic and experienced Process Optimization Specialist to join our Global Finance Operations Organization and be part of the Enablement team. They will work very closely with our Continuous Improvement and Automation leader to drive Operational Excellence

Role Overview

The Process Optimization Specialist supports the Global Continuous Improvement (CI) Lead and works closely with Finance Operations delivery teams along with our Global Process Owners (GPOs). This role is focused on process improvement, innovation, optimization and operational excellence within NIQ’s Finance Operations.

Key Responsibilities

• Business Process Improvement: Support CI leads in reviewing existing business processes, identifying gaps, and implementing solutions to enhance productivity, quality, efficiency, and speed. Facilitating Kaizen/VSM workshops and supporting transformation initiatives aligned with business goals.
• Process Mapping : The role will work closely with Delivery and GPO leadership to help create new process maps, particularly for any new processes, systems implementation or where we have controls changes.
• Root Cause Analysis: Support RCA for process issues, collaborating with delivery teams to identify underlying causes and recommend solutions.
• Quality Improvement: Support initiatives to improve process quality, efficiency, and compliance. Participating in monthly lessons learned reviews to capture and share insights for continuous improvement.
• Lessons Learned: Facilitate and document lessons learned sessions after each month-end close, ensuring actionable insights are captured and shared across teams.
• Process Documentation & Knowledge Management:  Maintain accurate documentation of current/future state processes, SOPs, and improvement actions in the central Knowledge Hub.
• Metrics Monitoring & Data-Driven Insights Track KPIs and metrics, analyze trends, and use data to identify and prioritize improvement opportunities.
• Stakeholder Engagement & Alignment Coordinate with internal stakeholders, including Global Process Owners and Service Delivery leaders, to ensure alignment on BPI strategies and deliverables.
• Automation & Digital Enablement Support RPA, GenAI, and other automation initiatives, acting as an SME and collaborating with the RPA CoE and EIT teams to accelerate adoption
• AI-Enhanced Initiatives & Innovation Contribute to AI-driven projects that enhance process speed, quality, and efficiency across Finance Operations.
• Training & Upskilling Participate in and support training programs (Lean, Six Sigma, RPA, GenAI), helping cascade knowledge and build capability across teams.
• Citizen-Led Enablement & Culture Building Promote a culture of continuous improvement and innovation through citizen-led initiatives and enablement programs.

• Proficiency in Lean Six Sigma (LSS) methodology and tools; Green Belt or Black Belt certification desired.
• Experience in conducting Kaizen and Value Stream Mapping (VSM) workshops.
• Knowledge and experience in RPA technologies and platforms (Advanced Excel, SAP Scripting, MS Automation tools, UiPath).
• Strong project management and data analysis skills.
• 5+ years of experience, including at least 3 years in tech-driven business process improvement.
• Ability to drive consensus across diverse stakeholders.
• Finance Shared Services or GBS background preferred.
• Strong stakeholder management, written and verbal communication skills.
• Innovation-driven mindset and ability to enable business goals in harmony with regulatory requirements.
• Startup and growth mindset.
• Ability to troubleshoot and ask for support when required.
• Proven track record of implementing change that delivers results.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion