Acts as point-of contact between Operations and internal client services / clients to manage E2E operational queries and support to clients. Act as secondary point of contact in the absence of team lead in managing E2E operational queries and deliverables. Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders 

• Accountable for managing e2e NIQ’s Statistical Operations processes with a goal of delivering high quality and on-time data to clients according to SLAs for assigned countries. This would also include extensive data analysis using statistical/mathematical techniques. 

• Support addressing client queries related to Statistical Operations 

• Accountable for critical to quality decisions in Statistical Operations processes 

• Maintain two-way communication process with other teams 

• Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements 

• Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs 

• Team's KPI monitoring (quality and on time delivery) and being up to date with all processes related to assigned area  

• Contributing to the implementation of new standards and processes  

• Good knowledge of product portfolio in scope of at least one market/project  

• Daily work in a virtual and multicultural environment through cooperation with stakeholders and colleagues in order to delivering against the set objectives  

• Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness 

• Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team. 

• Bachelor’s or Master’s Any Graduate (External) preference given to Statistics, Mathematics, Computer Science 

• Minimum experience of 2 years and above in NIQ Operations (For Internals) 

• Excellent organization skills, aptitude to work in team and meet deadlines 

• A high degree of accuracy, proactivity and attention to detail. 

• Project management aptitude (Decision making, critical path, task sequencing, problem solving, etc.) 

• Common business language knowledge (English): speaking and writing with fluency 

• Good in SQL and Excel. 

• Well-developed analytical skills and very good attention to details  

• Client communication skills  

• Proactivity attitude in recommending suitable solutions  

• Able to drive initiatives forward and deliver business results in a client focused manner  

• Ability to work effectively in a team to achieve goals together  

• Good understanding of end-to-end production process/stream knowledge  

Very good understanding of the local market 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion