As Associate Manager at Costumer Success you will lead the initiation and development of fruitful relationships with retailers customers (main manufacturers of mass consumption) at a local level guaranteeing commercial development, continuous communication and the creation of strategies aligned to the client's business vision. You will also be in charge of the development of the team, organizing and training the analysts in charge.  

• You will set high standards of customer delivery, provide support, recognition and feedback to develop partners, and support a strong team environment focused on exceeding customers' internal and external requirements. 

• You'll handle confidential conversations with clients, resolve conflicts, and harmonize processes internally. 

• You will have to know the client, understand their needs and their business to propose strategies with a comprehensive vision of NielsenIQ solutions. 

• You will support the creation of annual plans to define action plans with clients, identifying objectives, solutions to present and results to be obtained.  

• You will make business presentations with a high level of analytical detail, to the different areas of the clients 

• You will encourage and support the continuous development of the associates of your team, motivating them and carrying out accompaniments, training and continuous feedback. 

• You will negotiate and secure the service model based on deliverables with your client portfolio. 

Do you like direct contact with customers are you passionate about? Are you an analytical person with business skills and teamwork? Do you like to inspire and motivate your teammates? Then do not hesitate to apply, you will have a local reach with clients in the retail sector (with a worldwide presence), you will help develop the talent of jr. and trainees positions as well as you will lead the development of a solid team while being yourself, in a work environment that encourages learning and professional growth.   

Requirements 

• Bachelor's degree in Business Administration, Industrial Engineering, Economics, Marketing or related.  

• Experience in Consumer Goods companies, Retailers market research consultants, marketing areas, commercial, project management. (More than 6 years) 

• Microsoft Advanced Packaging (PowerPoint, Excel and Word) 

• Power Bi (Desirable intermediate level). 

• English (Intermediate-Advanced / Advanced desirable). 

• Good project management skills (on time, according to scope and with flexibility when needed) 

• Proven team management experience 

• Customer management and consulting skills 

• Working under pressure and managing stress 

• Presentation skills and effective communication 

• Trading and negotiation skills 

• Proven skills to work with cross-functional teams and drive results 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion