About the job 

This role is accountable for addressing technical issues during data collection process to ensure seamless setup and Business As Usual operations.

Responsibilities

• Track issue resolution and number of issues to be able to highlight weak areas based on the nature of the issue, establishing appropriate prioritization for issue resolution to ensure Business As Usual (BAU) configuration and operations are secure.
• Provide support to the Data Adquisition Center of Excellence and Delivery team when technical issues occur during production (Business As Usual) that prevent the collection process from continuing properly, or when stores are not processed properly at each stage of the End to End process flow, generating and maintaining a trace of tickets until a fix is ​​applied and the issue is resolved. 
• Technical support to internal clients (applications).

About You

Resolution/follow-up of tech issues coming from operations area during Business As Usual to ensure proper flow and processing of stores in the End to End operational flow.

Requirements

• 1+ year of experience
• Bachelor Degree: Commercial or International Relations, Actuary, or similar.
• Advanced English
• Intermediate Portuguese (Desirable)
• Availability to travel (Latin America)
• Knowledge with Excel, Python, R (Basic-Intermediate)
• Analytical Thinking
• Communication skills

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion