ABOUT THIS JOB 

As a Customer Success Retailer Sr. Analyst, this person will be responsible for driving customer satisfaction and bring value through insights and analysis via NIQ Retail measurement products, developing/delivering business solutions for retailer performance tracking and quantified opportunities.

RESPONSIBILITIES

1. Serving as primary point of contact for retail clients,  facilitate day-to-day communication (eg industry talk) and handling all contractual delivery duties under guidance of line manager.
2. Construct & conduct analytical presentations by providing insights and actionable recommendations linked to client business questions needs.
3. Accountable for delivering regular reports and ad-hoc data requests, which are timely and precise according to client specifications.
4. Develop up-to date understanding of industry trends, competition and opportunities of NielsenIQ, and drive value creation for retailers
5. Adopt Customer Success transformation tools and modern technology to drive scale, relevancy and speed to insight.

A LITTLE BIT ABOUT YOU

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

QUALIFICATIONS

1. 2+ year experiences in research or marketing in Market Research/FMCG/Retailing industry
2. Excellent communication and consultative convincing skills by English and Mandarin
3. A consultant mindset in problem diagnosis and actionable solution propose based on data and data analysis
4. Good logical thinking and analytical skill
5. Good presentation skill

/LP

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion