In this Leadership Role, you will be responsible for Customer Success for the West Europe Ad & Design Practice Area reporting into the Brand & Media Western Europe Customer Success leader.

Key responsibilities encompass delivering with excellence while maintaining delivery standards, driving high operational efficiency and a strong sales mindset (support upselling & cross-selling); enabling timely revenue recognition and profitable execution.

Responsibilities

· Set and measure a high level of delivery standards driving client satisfaction

· Contribute to meet regional practice revenue target by supporting repeat sales and timely deliverables

· Coordinate and support with regional Sales partners on client and project revenue growth, retention, and profitability

· Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant

· Support the development and implementation of best delivery practices

· Managing the P&L of the practice area including W&S and T&E budgets

· Coordinate and drive training programs in order to maximize solution and delivery excellence and expertise of your team in your practice area

· Target reductions in cycle time in the practice area

· Drive high level employee engagement and retention

· Foster a culture of continuous improvement and accountability to drive organizational efficiency

· Provide input to support the product and toolkit roadmap

· Support/enable industry and thought leadership efforts

Core KPIs

· Team Engagement and Retention: Increase engagement among customer success associates in the country practice area as measured through Engage results as well as retention of associates

· Regional Revenue for the Practice Area: Drive repeat sales, renewals & Ensure all delivery schedules are optimized to meet quarterly revenue targets

· NPS: Ensure sufficient response rate from clients. Increase/maintain baseline performance. Support and/or lead key client follow ups and action plans

· EBITDA - Support region lead to: Monitor project and solution profitability of the practice in the country and help improve delivery contribution by optimizing the ways of working and setting up the strategy defined by the country

Qualifications

· Proven track record in Analytics Consultancy/ Market Research leadership roles

· Comprehensive experience of Ad and / or design research

· Experience with statistics, research techniques, and experimental procedures

· Experience of qualitative, quali/quant and expert sensory panel approaches

· Knowledge of the consumer packaged goods industry, characteristics of different categories

· Knowledge of in-market data (desirable)

· Proven leader of high performing teams

· Bachelor's Degree required, Master’s preferred, or equivalent experience

· Knowledge in sales processes in CPG companies, customers, modern and traditional market

· Understanding of Nielsen Practice Areas and the value they provide to clients (desirable)

· Strong analytical skills

· Proven sales acumen

· Strong sense of urgency and accountability to drive client outcomes

· Proven experience in leading a team, managing people, and developing talent

· Able to work collaboratively with internal & external teams

· Capable to maintain positive client relationships in complex situations & resolve client issues

· Skilled & polished communicator, including client presentations

· Ability to manage multiple priorities

· High say-do ratio

· Understanding of growth and brand strategy (desirable)

Education and Experience

■ University degree in Marketing, Economics or related field a must, preferred Postgraduate or MBA

■ 10+ years’ experience in Marketing Research

■ Experience in team leading and management (experience with matrix organization would be an asset)

■ Knowledge and exposure to more than one market (worked preferably in the international arena and on the agency side)

■ Comfortable working in a digital enabled environment

■ Ability to travel (if required)

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion