NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com. 

Responsible for the overall management and coordination of the Client Operations unit in the respective market acting as single-entry point for all “demand” from MD / Commercial teams, Local Product on all things Ops C Tech. Drives market prioritization and cross- functional engagement within Global Ops / Tech and is accountable by all the deliverables (Output) related to the specific market, to ensure quality and timelines (and remediation plans for gaps on either).

• SPOC to the market leader aligned to the priorities of the market and the clients.
• Owns market outcomes on growth, margins, and quality.
• Support data ops with analysis, insights, Client / data impacts on assessments linked to improving efficiency, quality and speed.
• Drive quality rhythm at country-level (Design / Relevance / Delivery, CHT and NPS), and own implementation of action plans.
• Leads In-take of all requests from Customer Success, Commercial, Retail, Analytics, Product.
• Drive proper timely feedback to commercial (manage expectations).
• Drives local alignment to eliminate inconsistencies / legacy practices.
• Resolve cross-functional bottlenecks for improving efficiency, quality, and speed (including Productivity).
• Handles Client Escalations and Complex Queries, and engage with clients directly when needed to elevate client experience
• Maintain strong working relationships with business partners to increase alignment and work as a team to address client needs and business objectives.

• Degree holder in Business, Statistics or related fields
• Extensive experience in market research, preferably in Operations function.
• Ability to manage multiple priorities.
• Excellent communication and cross-team engagement skills.
• Experience with Pos data analysis, Retail, Client engagement is positive
• Strong in reading Chinese and English is a must
• Good command of English and Chinese (including Cantonese and Putonghua)

GfK is the trusted source of relevant market and consumer information that enables its clients to make smarter decisions. More than 13,000 market research experts combine their passion with GfK’s 80 years of data science experience. This allows GfK to deliver vital global insights matched with local market intelligence from more than 100 countries. By using innovative technologies and data sciences, GfK turns big data into smart data, enabling its clients to improve their competitive edge and enrich consumers’ experiences and choices.

For more information, please visit http://www.gfk.com/ 

or follow GfK on Twitter: https://twitter.com/GfK

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion