NielsenIQ Customer Success places our customers at the heart of everything we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement, and driving analytics excellence. We aim to provide our customers with an enjoyable, easy, and effective service, featuring a modernized customer experience. Customer Success is instrumental in realizing the NielsenIQ vision to be a leading global information services company with strong, market-leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers, and employees.

This position, within the Analytics & Insights team, will be responsible for delighting clients across Asia by delivering retail measurement insights and analysis.

Responsibilities

• Provide performance overview analysis and business issue analysis to FMCG clients across Asia, focusing on the Hong Kong market.
• Offer in-depth consulting services and deliver insights, analytics, and thought leadership.
• Develop deep knowledge of NielsenIQ RMS and Panel solutions and deliver value for clients.
• Work closely with the Consulting Lead and Customer Service to transform customer experience.
• Consult with clients to optimize the use of NielsenIQ Essentials tools (Database and Discover).
• Develop and deliver business solutions for client performance tracking.

• Bachelor's degree, preferably in business.
• 0-1 years of work experience, preferably within consumer or trade marketing, analytics and insights, or market research.
• Fresh graduates are welcome to apply for the role.
• Knowledge of the FMCG industry.
• Knowledge of research techniques and methodologies would be an advantage.
• Excellent analytical skills.
• Exceptional communication and presentation skills, capable of interpreting data through storytelling techniques.
• Ability to work independently and thrive in a digitally enabled environment.
• Demonstrated organizational and interpersonal skills.
• Proficient in English and Chinese (Cantonese and Mandarin), with excellent written and verbal communication abilities.
• Proficiency in Microsoft Office and Google Tools.
• Experience with retail data is advantageous.
• Basic knowledge of statistics is a plus.

• Hybrid-based role must be physically located within the Hong Kong and candidate must be a Country/Region Resident.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion