NielsenIQ Customer Success is a modern service team transforming how we serve our clients with new and updated tools, enabling our teams to complete tasks quickly and easily. We are the team that partners with clients to integrate data, science, and the talents of our people, providing measurement and improvement for the clients and markets we serve. We serve as the key link between NielsenIQ and clients. Our service and delivery are the reasons clients continue to invest in our products and services. We independently manage the setup and execution of projects by compiling, analyzing, and interpreting sales data, writing client reports, and creating presentations.

Responsibilities

• Summarized complex data into clear tables, charts, and graphs for effective communication.
• Conducted in-depth analysis and interpretation of sales data, consumer data, and NielsenIQ portfolio data to derive actionable insights.
• Crafted comprehensive final reports and presentations, presenting findings, narratives, and recommendations to clients.
• Ensured data accuracy by meticulously reviewing for errors and inconsistencies.
• Leveraged internal tools and data sources proficiently to support analysis and reporting efforts.
• Maintained strict adherence to Center of Excellence (COE) processes, effectively managing client expectations and relationships.
• Engaged with client personnel to address inquiries and concerns, fostering positive client relationships.
• Led client meetings and presentations across various platforms, demonstrating professionalism and expertise.
• Collaborated closely with Client Business Partners (CBPs) to develop tailored analysis designs to meet client needs.
• Calculated and discussed the Quantified Business Opportunity to provide strategic insights and recommendations.
• Emphasized efficiency in project execution to optimize time and cost-effectiveness.
• Contributed to meta-analyses and cross-COE projects to enhance team expertise and visibility.
• Mentored junior team members and provided guidance to peers to support their professional development.
• Played a key role in achieving overall COE objectives through dedicated effort and collaboration.
• Acted as an inspirational figure to peers and colleagues, fostering a culture of excellence and innovation.
• Identified and communicated potential sales opportunities to CBPs, contributing to business growth initiatives.

• Bachelor's Degree from a reputable university, with a minimum GPA of 3.25.
• Minimum of 2-3 years of experience in the marketing research industry.
• Strong business and financial acumen, including an understanding of the business environment and client needs, coupled with excellent analytical skills.
• Familiarity with growth and brand strategy concepts.
• Exceptional communication and presentation skills, capable of interpreting data through storytelling techniques.
• Ability to work independently and thrive in a digitally enabled environment.
• Demonstrated organizational and interpersonal skills.
• Proficient in English and Chinese (Cantonese and Mandarin), with excellent written and verbal communication abilities.
• Proficiency in Microsoft Office and Google Tools.
• Experience with retail data is advantageous.
• Basic knowledge of statistics is a plus.

Hybrid-based role, must be physically located within Hong Kong and the applicant must be a Country/Region resident.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion