NIQ Brandbank, as part of NIQ is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers, and wholesalers across the globe. At NIQ Brandbank, we work diligently to provide best-in-class solutions, using an incremental delivery approach to develop new & existing products.

The Customer Support Executive will be part of an international team and responsible for providing high-quality customer service to our Czech and Slovak clients. You will report to the CE Service Delivery Manager

• It will be your responsibility to support the delivery of our core service 
• Daily customer support to the Czech and Slovak customers via the use of Freshdesk platform, main areas you will deal with onboarding customers for different service and ongoing support plus any ad hoc tasks required by your manager and the local sales teams
• Work closely with local sales team and other departments within the business
• Provide training sessions to our customers and help them to get the most out of our service  
• To drive customer satisfaction to protect future renewals
• To develop the Knowledge Base and help the Automations across the business

• Ensuring customer queries are responded to across the appropriate Freshdesk channels and within the specified SLAs
  
   
• You may be asked to undertake additional duties to those above, either on a temporary or permanent basis, which the Company reasonably believes you are capable of carrying out or for which you will be trained 
• There may be requirements for travel, both nationally and internationally, as part of this role

• Minimum 2 - 3 years of experience
• Native Czech or Slovak and good English skills
• Good MS Office knowledge
• Experience in a Customer Service role, ideally in a Business to Business environment 
• Excellent listening, communication and organisational skills and highly self-motivated
• Good time management and ability to prioritize
• Team player who is motivated and develops trusting relationships
• Able to liaise, and interact with other departments to resolve issues
• Demonstrable ability to perform against multiple business KPIs, particularly inclusive of Customer Satisfaction and Success 

WE OFFER

• Working with the best in this field. The numbers speak for themselves: 46 of the top 50 FMCG producers and distributors in the Czech Republic trust our data and work with us on a regular basis
• A friendly team with a relaxed corporate culture, where we don't have a strict dress code or unnecessary formalities. This is something our employees value the most.
• Flexible working hours and the work from home possibility
• 6 weeks off and sick-days
• Good training and further professional development and education
• Lots of employee benefits (Multisport card, meal allowance, cafeteria points and more)
• Internal recognition program
• Great office location right on the metro station, with a shopping center on one side of the building and a park view on the other one.
• Benefits package: Multisport card, private medical coverage Medicover, life insurance

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

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