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At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a Technical Solution Engineer to join our NIQ Activate technology team in Yokne'am Illit Israel. This is a hybrid work environment with the expectation of being in the office 2-3 days a week. 

NIQ Activate is the leading provider of AI-powered customer analytics, personalization, and brand collaboration platform. Serving dozens of retailers and brands across the world using cutting-edge big data, real-time analytics, and data-science automation. Our solution is disrupting existing data & media monetization models by enabling retailers to remain in control of their revenue.

As a technical solutions engineer, your job duties relate to the user aspects of a product or service. You interact with customers by walking them through the installation process, instructing them on how to operate the technology, and resolving any compatibility issues. You also collaborate with software and hardware development teams as needed to provide customer feedback. 

• Provide enterprise level technical support to our customers and prospects via a support system.
• Take end to end ownership of customer technical issues and needs.
• Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
• Monitoring & validation processes
• Create and conduct ongoing operational data processes in customer environments, including required managed complementary service to the product
• Develop & extract data Reports
• Document knowledge

• B.Sc degree in Information systems, industrial engineering or equivalent, BA +relevant cours
• Full time, willing to work 2-3 shifts from 15:00- 24:00 from home
• 0-3 years of experience of proven experience in tier 2-3 customer support, manual QA or data operations
• Strong SQL background- must have!
• Deep knowledge in Linux systems, utilities and scripting
• Strong troubleshooting and problem-solving skills
• Great written and verbal client communication skills
• The ability to work with multiple interfaces and tasks in a dynamic environment
• Be highly detail oriented  & bussiness orientation 

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.