The Consumer Insight Client Service (CS) Manager, is to lead a small team of 1-3 juniors, provide support in the planning, monitoring, supervising as well as continuous coaching and guidance to the team members ensuring smooth execution of the projects and delivered within time and budget. He/she is also expected to lead a few small accounts independently while together with the Director, strengthen the relationships with key clients and when required, manage projects independently.

Responsibilities

• Independently build and manage the relationship of 2-3 key clients
• Start to foster strategic client relationship , demonstrating NIQ value through high impact client delivery
• Accountable for part of the team financial KPI (both revenue and margin)
• Review and finalized draft designs prepared by juniors, while prepare draft designs for complex studies for directors to review
• Conduct advanced issue-based analyses, deliver proactive insights, and build effective analytical presentations and deliver the verbal presentation
• Effective team management including
• Team resource management leading to on time delivery & meeting quality expectations
• Train and coach team members, driving total independence in managing projects
• Facilitate knowledge transfer by acting as an advisor and source of technical advice for team members
• Active engagement in driving team spirit
• Support team leader on PPR objective setting with the team and provide on-going performance feedback
• Act as an extension of team lead to explain rationale of company initiatives and reinforce key message.
• Take initiative in seeking resources/assistance, make corrections while ensuring the project executed within the schedule timeline and budget
• Participate in regular review/revisions of systems and procedures with the end goal of improving productivity and cost efficiency in the department
• Perform other related functions that may be assigned

About you
Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute sales strategy and plan, and be accountable to sales operations, such as forecast and pipeline management. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high engagement among their team members. A team player, who has the ability to collaborate with peers, and contribute to the management team of NIQ Malaysia.

• BA / BS Required (MBA desirable)
• 4 to 8 years FMCG (marketing / analysis / sales), automotive, Telco or research-related industry experience desired
• Strong Client Focus and Proactiveness
• Very Good Influencing and Persuading Skills
• Expert knowledge of statistics and multivariate analysis
• Expert knowledge of research techniques and methodologies
• Effective writing skills

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

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